Customer Service Representative (Full-Time)

Australia WTH Pty Limited; Maroochydore; On-site; AUD 36,000 - 44,000; Full time

Benefits offered by this job

5 Weeks Annual Leave

Wellbeing program with life insurance

Discounted health cover & superannuum

Employee discounts

Comprehensive training

Job summary

Avis Budget Group is hiring at Sunshine Coast Airport, Queensland, for an entry-level Rental Sales Agent. You will greet customers at the counter, handle bookings, and answer inquiries while delivering friendly service in a fast-paced environment.

With full training provided and a competitive hourly rate plus bonuses, you’ll join a global mobility leader that supports career growth and a strong wellbeing program. Availability for weekends and public holidays is required.

Qualifications

• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Establish customer car rental needs by actively listening.
• Review add-ons and services to determine what may best suit the customer.
• Communicate rental procedures and guidelines effectively.
• Complete rental bookings in a timely, efficient and accurate manner.
• Answering customer questions and inquiries.

Skills

Customer service

Sales

Hospitality

Communication

Computer booking systems

Tools

Booking systems

Job description

Start Your Career Journey in the Sunshine Coast with Avis Budget Group! Dreaming of a role where every day brings something new? Join us at our Sunshine Coast Airport location and become part of a team that helps people move with confidence and ease. If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot

Sunshine Coast Airport, QLD Location Full‑Time role 38 hours per week 5 Weeks Annual Leave Competitive Rate + Loadings + Bonuses Entry‑Level Opportunity with Full Training Provided Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

Rental Sales Agent at Avis Budget Group (AUS & NZ)

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• Competitive hourly rate + loadings + uncapped performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain.

We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Marcoola Queensland Australia

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.