Customer Service Representative (Full-Time)

Avis Budget Group; Sunshine Coast Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

5 Weeks Annual Leave

Wellbeing program including life 보험, 健

Discounts on car rentals

Employee discounts

EAP: Mental Health Support

Comprehensive training

Job summary

Avis Budget Group on the Sunshine Coast is seeking an energetic team member to greet customers at the rental counter, process bookings, and respond to inquiries with a friendly, solution-focused approach.

You will join a global mobility leader, training provided, 38 hours per week, and a rotating shift. This entry-level role offers a clear path for growth within a renowned employer.

Qualifications

• Experience in delivering customer service in fast-paced environments.
• Ability to use computer systems to manage bookings and rental information.
• Strong attention to detail and procedural follow-through.

Responsibilities

• Establishing customer car rental needs by actively listening.
• Review add-ons and services to match customer requirements.
• Communicate rental procedures and guidelines effectively.

Skills

Customer service

Retail experience

Sales

Attention to detail

Fast-paced environment

Tools

Booking systems

Job description

Start Your Career Journey in the Sunshine Coast with Avis Budget Group! Dreaming of a role where every day brings something new?

Join us at our Sunshine Coast Airport location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast‑paced, hands‑on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot:

• Sunshine Coast Airport, QLD Location
• Full-Time role 38 hours per week
• 5 Weeks Annual Leave
• Competitive Rate + Loadings + Bonuses
• Entry-Level Opportunity with Full Training Provided
• Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast‑paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• Competitive hourly rate + loadings + uncapped performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.