Customer Service Representative (Full-Time)

Avis Budget Group; Brisbane; On-site; AUD 48,000 - 55,000; Full time

Benefits offered by this job

Annual leave 5 weeks

Wellbeing program

Discount health cover

Superannuation options

Employee discounts

Mental health support

Comprehensive training

Job summary

Avis Budget Group is seeking an entry-level Customer Service professional for our Brisbane City location. You will be the face of our brand at the rental counter, handling bookings and responding to general inquiries, with a focus on delivering outstanding service.

Join a global leader in mobility solutions with full training provided, a rotating roster, and a competitive rate plus loadings and bonuses. This role offers career growth opportunities within a large, customer-focused organization.

Qualifications

• Full and valid Australian driver's licence.
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Responsibilities

• Greet customers and establish rental needs by actively listening
• Review ABG's add-ons and services to determine what best suits the customer
• Explain rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answer customer questions and inquiries

Skills

Customer service

Retail experience

Communication

Team player

Tools

POS systems

Booking systems

Job description

Start Your Career Journey in Brisbane with Avis Budget Group! Dreaming of a role where every day brings something new?

Join us at our Brisbane City location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot:

Brisbane Downtown, QLD Location

Full-Time role 38 hours per week

5 Weeks Annual Leave

Competitive Rate + Loadings + Bonuses

Entry-Level Opportunity with Full Training Provided

Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You'll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you'll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG's various add ons and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

What We're Looking For:

• A full and valid Australian driver's licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• Competitive hourly rate) + loadings + performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing programincluding life insurance, discounted health cover & superannuation options
• Access todiscounts on retail, fitness, cinema, and more
• Employee discountson car rentals across Avis Budget Group
• 24/7 Mental Health Supportvia Employee Assistance Program (EAP)
• Comprehensive trainingto help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

BrisbaneQueenslandAustralia