Customer Service Officer - Hybrid + RDO

City of Ryde; Ryde; Híbrido; AUD 61 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible work arrangements

Health & wellbeing programs

Learning & development support

Recognition program

Rostered day off every 3 weeks

Long service leave after 5 years

18 weeks parental leave

Christmas grant days

Annual performance reviews

Fitness passport

Resumo da oferta

City of Ryde is seeking a Customer Service Officer for Ryde Aquatic Leisure Centre. You will be the first point of contact for inquiries, handling calls, emails, and front desk service, and processing forms and POS transactions. The role supports swim school administration and requires teamwork and initiative.

The position offers a rostered day off approx. every 3 weeks, hybrid work arrangements, and opportunities for progression, with a starting salary in the listed band and superannuation.

Qualificações

• High School Certificate or equivalent, or demonstrated customer service experience.
• Experience handling telephone, email and in-person inquiries.
• Experience cash handling and using PC-based technology.

Responsabilidades

• Provide exceptional customer service to patrons at Ryde Aquatic Leisure Centre.
• Handle inquiries, memberships, bookings, program registrations, and payments accurately.
• Assist with swim school enrolments and administration.
• Enforce safety regulations to maintain a secure environment.
• Address patron concerns and escalate to management when needed.
• Maintain cleanliness and organisation of the retail shop, reception and areas.
• Perform inventory management, coordinate birthday parties, and swim school absences.
• Act as a liaison between patrons and management to convey feedback and concerns.

Conhecimentos

Customer service

Telephone handling

Email handling

Face-to-face inquiries

Cash handling

Formação académica

High School Certificate or equivalent

Ferramentas

POS software

PC-based technology

Descrição da oferta de emprego

City of Ryde is seeking a Customer Service Officer for Ryde Aquatic Leisure Centre. You will be the first point of contact for inquiries, handling calls, emails, and front desk service, and processing forms and POS transactions. The role supports swim school administration and requires teamwork and initiative.

The position offers a rostered day off approx. every 3 weeks, hybrid work arrangements, and opportunities for progression, with a starting salary in the listed band and superannuation.