Customer Service Officer

City of Ryde; Ryde; Hybrid; AUD 61,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Health & wellbeing programs

Learning & development support

Recognition program

Rostered day off every 3 weeks

Long service leave after 5 years

18 weeks parental leave

Christmas grant days

Annual performance reviews

Fitness passport

Job summary

City of Ryde is seeking a Customer Service Officer for Ryde Aquatic Leisure Centre. You will be the first point of contact for inquiries, handling calls, emails, and front desk service, and processing forms and POS transactions. The role supports swim school administration and requires teamwork and initiative.

The position offers a rostered day off approx. every 3 weeks, hybrid work arrangements, and opportunities for progression, with a starting salary in the listed band and superannuation.

Qualifications

• High School Certificate or equivalent, or demonstrated customer service experience.
• Experience handling telephone, email and in-person inquiries.
• Experience cash handling and using PC-based technology.

Responsibilities

• Provide exceptional customer service to patrons at Ryde Aquatic Leisure Centre.
• Handle inquiries, memberships, bookings, program registrations, and payments accurately.
• Assist with swim school enrolments and administration.
• Enforce safety regulations to maintain a secure environment.
• Address patron concerns and escalate to management when needed.
• Maintain cleanliness and organisation of the retail shop, reception and areas.
• Perform inventory management, coordinate birthday parties, and swim school absences.
• Act as a liaison between patrons and management to convey feedback and concerns.

Skills

Customer service

Telephone handling

Email handling

Face-to-face inquiries

Cash handling

Education

High School Certificate or equivalent

Tools

POS software

PC-based technology

Job description

• Rostered Day Off approximately every 3 weeks

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

Do you have experience dealing with customers and enjoy the challenges that come with delivering outstanding levels of customer service in a fast-paced team environment? Are you available to work evenings and weekends as well as holidays? Can you be relied upon to work agreed shifts and work schedules?

If you answered "Yes" to the above, you should consider working as a Customer Service Officer at the Ryde Aquatic Leisure Centre.

The focus of your role will be to assist patrons of RALC, and you will be the first point of contact for all customer enquiries. Your duties will include answering telephone enquiries, responding to email and front desk service. You will be processing forms as well as point of sale transactions and Swim School administration. If you are a team player with excellent customer service skills who can use initiative to solve day to day customer related issues this is a role you will enjoy.

Key responsibilities:

• Provide exceptional customer service to all patrons visiting Ryde Aquatic Leisure Centre, ensuring a positive and enjoyable experience.
• Handle inquiries, memberships, bookings, program registrations, and payments efficiently and accurately.
• Assist with swim school enrolments and administration.
• Enforce safety regulations and rules to maintain a secure environment for all patrons.
• Address patron concerns or complaints promptly and professionally escalating to management when necessary.
• Maintain cleanliness and organisation of the retail shop, reception, and other designated areas within the facility.
• Administrative tasks such as inventory management, coordinating birthday parties, records management and swim school absences under the supervision of management.
• Serve as a liaison between patrons and management, conveying feedback, suggestions, and concerns to relevant parties for consideration and action.
• High School Certificate or equivalent, or demonstrated experience in a customer service position.
• Experience in handling telephone, emailed and face to face inquiries
• Experience cash handing and using different PC based Technology

Your commencing annual salary will range from $61,491.60 to $79,939.08 pa + Superannuation,dependent on your experience and qualifications.

• Commitment to providing opportunities for work/life balance
• Hybrid work from home and office arrangements available for eligible positions
• Flexibility regarding start and finish times to suit your lifestyle
• Work 37.5 hours and enjoy a rostered day off approx. every 3 weeks
• Long service leave after 5 years, then accrued monthly
• 18 weeks paid parental leave (for eligible employees)
• 3 extra grant days at Christmas to ensure you have time to enjoy the holiday
• Annual performance reviews and Award increases
• Opportunity to sign up as a fitness passport member
• Various health & well-being initiatives (i.e. flu vaccinations, etc.)

Closing Date: Sunday 15th November 2026 at 11:30pm

City of Ryde is committed to Equal Employment and Child Safety

EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. What gender do you identify as?

• Female
• Male
• Non-binary
• Other
• Prefer not to answer

EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. Do you identify as an Aboriginal or Torres Strait Islander?

• Yes
• No

EEO Data Collection Question - Please note providing this information is voluntary. Any information that you do provide will remain confidential and will only be used as statistical information to assist with Equity & Diversity policy development. Do you have a disability?

• Yes
• No
• If you answered "Yes", do you require an adjustment to be made at work?