Customer Service Officer

Council of the City of Ryde

Ryde

Hybride

AUD 61 000 - 80 000

Plein temps

Il y a 4 jours

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Avantages offerts par ce poste

Flexible work arrangements

Health and wellbeing programs

Learning and development program

Reward and recognition program

Rostered day off approx every 3 weeks

Hybrid work from home and office

Long service leave after 5 years

18 weeks paid parental leave

3 extra grant days at Christmas

Annual performance reviews and awardin

Fitness passport membership

Well-being initiatives

Résumé du poste

City of Ryde is seeking a Customer Service Officer for the Ryde Aquatic Leisure Centre. You will be the first point of contact, handling phone, email and front desk enquiries, processing forms, and manning point of sale transactions.

A friendly, efficient communicator with a focus on delivering outstanding service will thrive in this fast-paced team. The role supports swim school administration, enforces safety rules, and contributes to a welcoming facility.

Qualifications

High School Certificate or equivalent.
Experience handling telephone, email and face-to-face inquiries.
Experience cash handling and using PC-based technology.

Responsabilités

Provide exceptional customer service to patrons at Ryde Aquatic Leisure Centre.
Handle inquiries, memberships, bookings, program registrations and payments.
Assist with swim school enrolments and administration.
Enforce safety regulations and rules to maintain a secure environment.
Address patron concerns or complaints promptly and escalate when needed.
Maintain cleanliness and organisation of retail shop, reception and other areas.

Connaissances

Customer service experience

Inquiries handling

Cash handling

PC-based technology

High School Certificate

Formation

High School Certificate or equivalent

Outils

POS systems

Description du poste

Rostered Day Off approximately every 3 weeks

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

Do you have experience dealing with customers and enjoy the challenges that come with delivering outstanding levels of customer service in a fast-paced team environment? Are you available to work evenings and weekends as well as holidays? Can you be relied upon to work agreed shifts and work schedules?

If you answered "Yes" to the above, you should consider working as a Customer Service Officer at the Ryde Aquatic Leisure Centre.

The focus of your role will be to assist patrons of RALC, and you will be the first point of contact for all customer enquiries. Your duties will include answering telephone enquiries, responding to email and front desk service. You will be processing forms as well as point of sale transactions and Swim School administration. If you are a team player with excellent customer service skills who can use initiative to solve day to day customer related issues this is a role you will enjoy.

Key responsibilities:

Provide exceptional customer service to all patrons visiting Ryde Aquatic Leisure Centre, ensuring a positive and enjoyable experience.
Handle inquiries, memberships, bookings, program registrations, and payments efficiently and accurately.
Assist with swim school enrolments and administration.
Enforce safety regulations and rules to maintain a secure environment for all patrons.
Address patron concerns or complaints promptly and professionally escalating to management when necessary.
Maintain cleanliness and organisation of the retail shop, reception, and other designated areas within the facility.
Administrative tasks such as inventory management, coordinating birthday parties, records management and swim school absences under the supervision of management.
Serve as a liaison between patrons and management, conveying feedback, suggestions, and concerns to relevant parties for consideration and action.
High School Certificate or equivalent, or demonstrated experience in a customer service position.
Experience in handling telephone, emailed and face to face inquiries
Experience cash handing and using different PC based Technology