Casual Aquatics Customer Service Specialist

Careers at Council; Sydney; On-site; AUD 37,000 - 52,000; Part time

Benefits offered by this job

Gym membership from $18.65/week

Flexible work arrangements

Job summary

Inner West Council in Sydney seeks a Casual Aquatics Customer Service Officer to deliver high-quality service at aquatic facilities. You will assist diverse customers with programs and activities, manage inquiries, and maintain a welcoming, inclusive environment across centres.

The role is casual with flexible hours. Prior experience in health, fitness or customer service is valuable, and you will be part of a large, community-focused council that supports work-life balance.

Qualifications

• Experience in Health, Fitness, Aquatics, Hospitality, Tourism or equivalent industry.
• Experience in a fast-paced high-volume customer service environment.
• A demonstrated high level of interpersonal and customer service skills.
• Flexible outlook and ability to resolve problems.
• Organisational and administrative skills.

Responsibilities

• Provide exceptional service to a diverse range of aquatic centre users, helping them access programs, services and activities.
• Respond to enquiries in a timely and professional manner.
• Resolve issues and escalate where appropriate, contributing to a welcoming and inclusive experience for all visitors.
• Support customers to navigate Centre facilities and activities with a positive attitude.

Skills

Customer service

Interpersonal skills

Problem solving

Administrative skills

Organisational skills

Job description

Inner West Council in Sydney seeks a Casual Aquatics Customer Service Officer to deliver high-quality service at aquatic facilities. You will assist diverse customers with programs and activities, manage inquiries, and maintain a welcoming, inclusive environment across centres.

The role is casual with flexible hours. Prior experience in health, fitness or customer service is valuable, and you will be part of a large, community-focused council that supports work-life balance.