Evening Sports Centre Customer Service Specialist

Ymca Nsw; Sydney; Hybrid; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Leadership opportunity

Weekly hours

Community organization

Job summary

The Y NSW is seeking a Customer Service Officer for our Ryde sports centre, focusing on evening soccer events. You will be the first point of contact for patrons, players, and visitors, delivering a welcoming and professional experience throughout each event.

The role requires First Aid/CPR, WWC, and flexibility to work evening shifts, including Saturdays. You will help manage front-of-house operations, respond to inquiries, and support competition activities while maintaining a safe, clean, and

Qualifications

• Strong interpersonal and communication skills.
• Ability to work effectively in a team environment as well as independently.
• Reliable, punctual, and professional in presentation and conduct.
• Previous experience in a customer service or sporting facility role is highly desirable
• Flexibility to work evening shifts, including potential Saturday evenings

Responsibilities

• Provide outstanding customer service to patrons, players, and visitors attending evening soccer competitions
• Manage front-of-house operations during scheduled competition evenings
• Address customer enquiries and resolve issues in a timely and professional manner
• Assist with the coordination and administration of competition activities
• Ensure the safety and wellbeing of all participants and guests in accordance with centre policies and procedures
• Maintain a clean, organised, and welcoming facility environment

Skills

Interpersonal skills

Communication

Teamwork

Reliability

Education

First Aid and CPR certification

Working With Children Check (WWC)

Job description

The Y NSW is seeking a Customer Service Officer for our Ryde sports centre, focusing on evening soccer events. You will be the first point of contact for patrons, players, and visitors, delivering a welcoming and professional experience throughout each event.

The role requires First Aid/CPR, WWC, and flexibility to work evening shifts, including Saturdays. You will help manage front-of-house operations, respond to inquiries, and support competition activities while maintaining a safe, clean, and