Casual Customer Service Officer - Ryde Aquatic Leisure Centre

Council of the City of Ryde; Ryde; In loco; AUD 48.000 - 55.000; Part-time

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City of Ryde is seeking a Casual Customer Service Officer for Ryde Aquatic Leisure Centre. You will be the first point of contact, delivering friendly service to visitors and ensuring a positive experience.

The role offers flexible casual shifts, including evenings, weekends and holidays, with a focus on customer care and efficient front-desk support. Responsibilities include greeting patrons, answering enquiries, processing payments and providing Swim School admin support, with a proactive

Competenze

• Strong communication and problem-solving skills.

Mansioni

• Greets and assists patrons at the front desk.
• Handles telephone and in-person enquiries.
• Processes forms, payments and point-of-sale transactions.
• Provides administrative support to the Swim School.
• Uses initiative to resolve day-to-day customer issues.

Descrizione del lavoro

Casual Customer Service Officer - Ryde Aquatic Leisure Centre

• $36.79 per hour (inc. casual loading) + superannuation + applicable penalty rates

About Us

City of Ryde, just 12 kilometres from Sydney CBD, is a place of unique lifestyle and opportunity. It is home to an engaged and culturally diverse community of around 130,000 people, and a strong and growing Smart City economy including more than 13,000 local businesses, Macquarie Park, world-class hospitals, and a leading university. All balanced with beautiful bushland, riverfront parks, open spaces, and sport facilities.

Our council delivers a broad range of services, projects, programs, and events. We are actively committed to innovation, sustainability, resilience and providing exceptional customer experiences, and this relies on attracting and keeping great people. We offer a range of benefits, including flexible work arrangements, health and wellbeing programs, a learning and development program including study support, and a reward and recognition program.

About the Role

Do you enjoy delivering exceptional customer service in a fast-paced team environment? Are you looking for flexible, casual work with evening, weekend, and holiday shifts? If so, the Ryde Aquatic Leisure Centre is looking for you!

We are seeking a Customer Service Officer (Casual) to be the first point of contact for our patrons. In this role, you will provide friendly and efficient service, ensuring every visitor has a positive experience at our Centre.

Key responsibilities include:

• Greeting and assisting patrons at the front desk
• Handling telephone and in-person enquiries
• Processing forms, payments, and point-of-sale transactions
• Providing administrative support to the Swim School
• Using initiative to resolve day-to-day customer issues

If you’re a reliable, team-oriented individual with strong communication and problem-solving skills, we’d love to hear from you.

Closing Date: Thursday 12 November 2026 at 11:30pm

City of Ryde is committed to Equal Employment and Child Safety