Customer Service Officer

GMK Logistics; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Shift allowance

Training and development

Supportive team

Stable role

Job summary

GMK Logistics is seeking a Transport & Customer Service Officer to join our Sydney team. You will act as the link between customers, carriers, depots, and operations to ensure efficient freight delivery and timely, accurate information.

Key responsibilities include coordinating daily transport operations, tracking freight, resolving discrepancies, and maintaining records. You will assist customers with freight, pricing, and inquiries while working in a supportive team environment.

Qualifications

• Experience in transport, logistics, freight or customer service.
• Strong written and verbal communication skills.
• Excellent organisational and time-management skills.
• Proficient with Outlook, Excel, Word and PowerPoint.
• Experience using JAIX Transport Management System (TMS).

Responsibilities

• Coordinating daily transport operations.
• Completing linehaul manifesting accurately and efficiently.
• Tracking freight movements and providing proactive customer updates.
• Investigating and resolving freight discrepancies, delays and service enquiries.
• Managing transport bookings and maintaining accurate system records.
• Liaising with carriers, depots and forwarders to ensure service commitments.
• Assisting customers with freight, pricing and operational enquiries.
• Supporting wider transport and 3PL operations teams as required.
• Contributing to a positive customer experience through professional and timely communication.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Teamwork

Tools

Microsoft Office

JAIX TMS

Job description

Are you an organised, customer-focused professional who enjoys solving problems and working in a fast-paced environment?

GMK Logistics is a trusted provider of transport and logistics solutions, delivering reliable freight services across Australia. We are seeking a motivated and energetic Transport & Customer Service Officer to join our Sydney team.

This role is ideal for someone who enjoys building relationships with customers, coordinating freight movements, and working as part of a team to deliver exceptional service outcomes.

What's on Offer

Rotating shifts:

9:00am to 5:00pm

12:00pm to 8:00pm

15% shift allowance on eligible afternoon shifts

A supportive and collaborative team environment

Ongoing training and development opportunities

A stable role within a growing Australian logistics business

About the Role

As a Transport & Customer Service Officer, you will be the link between our customers, carriers, depots, and operational teams, helping ensure freight is delivered efficiently and customers receive timely and accurate information.

Key responsibilities include:

Coordinating daily transport operations

Completing linehaul manifesting accurately and efficiently

Tracking freight movements and providing proactive customer updates

Investigating and resolving freight discrepancies, delays and service enquiries

Managing transport bookings and maintaining accurate system records

Liaising with carriers, depots and on forwarders to ensure service commitments are achieved

Assisting customers with freight, pricing, and operational enquiries

Supporting the wider transport and 3PL operations teams as required

Contributing to a positive customer experience through professional and timely communication

About You

To be successful in this role, you will be organised, detail-oriented and customer focused, with the ability to remain calm under pressure and manage competing priorities.

You will bring:

Previous experience in transport, logistics, freight, or customer service

Strong written and verbal communication skills

Excellent organisational and time-management skills

Intermediate Microsoft Office skills, including Outlook, Excel, Word and PowerPoint

Strong problem-solving abilities and attention to detail

A positive attitude and willingness to learn

The ability to work both independently and as part of a team

Experience using JAIX Transport Management System (TMS)

Why Join GMK Logistics?

At GMK Logistics, our people are central to our success. We pride ourselves on delivering exceptional service to our customers while maintaining a supportive and respectful workplace culture. We recognise initiative, value teamwork, and provide opportunities for our employees to develop and grow within the business.

Australian residents with unrestricted working rights