Customer Experience Officer | Kemps Creek, NSW

Couriers and Freight Australia; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Couriers and Freight Australia is seeking a Customer Experience Officer in Kemps Creek, NSW. You will support clients and new customers by phone and email, respond to enquiries, and help keep freight moving with a proactive, team-based approach.

You'll receive full training onsite and work alongside a supportive national team. The role values clear communication, reliability, and comfort in a busy transport environment, with Australian working rights required.

Qualifications

• Takes a proactive approach and spots what needs doing.
• Communicates clearly and professionally with customers and colleagues.
• Supports clients by phone and email.
• Reliable, organised, and comfortable in a busy environment.
• Has full Australian working rights.
• Experience in transport or 3PL is preferred.

Responsibilities

• Support clients and new customers by phone and email.
• Respond to enquiries.
• Help keep freight moving.

Skills

Proactive mindset

Clear communication

Customer service

Initiative

Organizational skills

Reliability

Tools

Microsoft Office

Google Sheets

Job description

Customer Experience Officer | Kemps Creek, NSW

Couriers and Freight Australia – Kemps Creek NSW

You'll support clients and new customers by phone and email, respond to enquiries and help keep freight moving. You'll receive full training onsite and work alongside a supportive national team.

Key responsibilities

Support clients and new customers by phone and email

Respond to enquiries

Help keep freight moving

About you

Takes a proactive approach, spots what needs doing and uses their initiative

Makes sound decisions and follows through on customer enquiries

Communicates clearly and professionally with customers and colleagues

Confident speaking with clients and new customers by phone and email

Reliable, organised, and comfortable in a busy environment

Can use Microsoft Office and Google Sheets

Has full Australian working rights

Experience in transport or 3PL is preferred

About us

Couriers & Freight Australia helps businesses store, manage and move their products. Our services span 3PL warehousing, domestic transport and international freight. We work with customers across a range of industries, coordinating everything from everyday deliveries to more complex freight requirements.