Operations & Customer Service Executive

Geodis; City of Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible work arrangements

Employee bonus schemes

Service awards

Lifestyle discounts

Global organization

Professional development

Supportive team

Job summary

GEODIS Melbourne seeks an Operations & Customer Service Executive to support cartage, customer service and logistics across Australia. This role offers flexible working options with on-site presence at Melbourne Airport and hybrid arrangements to balance professional and personal life.

You will maintain strong client communication, coordinate transport movements, manage end-to-end shipments in CW1, and liaise with overseas agents, lines, and internal teams to ensure on-time delivery and accurate

Qualifications

• Minimum 3 years' experience in cartage and customer service within freight forwarding, logistics, or international transport.
• Strong understanding of international freight operations across Air, LCL, and FCL.
• Experience coordinating metropolitan and regional transport movements.
• Knowledge of Australian import customs clearance procedures and underbond cargo requirements.
• Experience with invoicing processes and cost management is preferred.
• Proficiency in CW1 and ICS or equivalent systems.

Responsibilities

• Maintain professional communication with clients regarding shipment status, milestones, delays, and exceptions.
• Coordinate metropolitan and regional transport movements across Australia.
• Resolve operational issues in a timely and professional manner.
• Manage end-to-end shipment activities including bookings, tracking, milestones and delivery coordination.
• Liaise with overseas agents, shipping lines, airlines, transport providers and internal teams to ensure smooth cargo movement.
• Support customs clearance processes and brokerage activities as required.
• Ensure accurate shipment records and data in CW1.
• Assist with cost control and identifying operational efficiencies.

Skills

Cartage & Customer Service experience

Managing multiple shipments in high‑d­

Tools

CargoWise One (CW1)

Integrated Cargo System (ICS)

Microsoft Office Suite (Outlook, Excel, Word, Teams)

Job description

Join the GEODIS Team! Your Next Step Awaits!

Are you ready to embark on an exciting journey with one of the world's largest freight management and supply chain organisations? At GEODIS, we take pride in delivering integrated supply chain solutions across Sea, Air, Road, and Rail, serving customers in over 67 countries with a self-reliant network of offices and hubs.

Our purpose? To serve people by delivering their goods all around the world with innovative, sustainable and ethical logistics.

We are excited to announce an opening for a Operations & Customer Service Executive (or maybe 2) at our vibrant Melbourne office! This is a fantastic opportunity for those seeking part-time, full-time, or flexible working options. Located conveniently at Melbourne Airport, we embrace flexible working models that allow you to balance your professional and personal life seamlessly.

Your purpose:

• Maintain strong and professional communication with clients regarding shipment status, milestones, delays, and exceptions
• Coordinate metropolitan and regional/rural transport movements across Australia
• Resolve operational issues in a timely and professional manner
• Coordinate underbond cargo deliveries and related transport requirements
• Manage ad hoc quotation requests and provide commercially viable freight and transport solutions
• Maintain and update customer SOPs and operational requirements
• Coordinate international freight bookings across Air Freight, LCL, and FCL shipments
• Manage end-to-end shipment activities including booking arrangements, shipment tracking, milestone updates, and delivery coordination
• Liaise with overseas agents, shipping lines, airlines, transport providers, and internal departments to ensure smooth cargo movement
• Support brokerage job management and customs clearance processes
• Support cross-trade and project-based shipment activities when required
• Maintain accurate shipment records and operational data within CargoWise One (CW1)
• Utilise Integrated Cargo System (ICS) where required for operational and customs-related activities
• Ensure invoices are accurate, timely, and compliant with customer requirements
• Assist with cost control and identification of operational efficiencies to support account profitability

You'll bring:

• Minimum 3 years' experience in a Cartage and Customer Service role within the freight forwarding, logistics, supply chain, or international transport industry
• Strong understanding of international freight operations across Air Freight, LCL, and FCL cargo
• Experience coordinating metropolitan and regional/rural transport movements
• Knowledge of Australian import customs clearance procedures
• Understanding of underbond cargo procedures and transport requirements
• Understanding of invoicing processes, billing practices, and operational cost management preferred
• Ability to manage multiple shipments, deliveries, and priorities simultaneously in a high-volume environment
• CargoWise One (CW1) system experience required
• Integrated Cargo System (ICS) experience preferred
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams)

We'll provide:

• Flexible Work/Hybrid Arrangements
• Employee Bonus Schemes
• Service Awards
• Lifestyle discount and Benefits
• Be a part of a reputable global organization
• Professional development with long term career opportunities
• Supportive and collaborative team environment
• Plus much more

If you're passionate about Cartage, Customer Service and Logistics and want to be part of a dynamic team that thrives on collaboration and customer success outcomes, we want to hear from you! Join us at GEODIS and help shape the future of logistics together.

At GEODIS, we believe that diversity and inclusion are essential components of our success. We welcome and encourage applications from people of all backgrounds and cultures (including Aboriginal and Torres Strait Islander peoples), ages, religions, abilities, gender identities and sexual orientations.