Freight Coordinator

Vertali APAC Pty Ltd; City of Melbourne; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

Career development

Employee discounts

Parental leave policy

Peer recognition

Job summary

Team Global Express, an Australian-owned transport and logistics provider, seeks a Freight Coordinator / Same Day Consultant to join the Melbourne Airport team on a permanent full-time basis.

This fast-paced role coordinates urgent freight movements across our Same Day and Premium Services network, and works closely with customers, drivers and internal teams to ensure on-time, safe deliveries and exceptional service.

Qualifications

• Experience in transport, logistics, courier, or fast-paced operations.
• Experience coordinating deliveries, dispatching or scheduling work favored.
• Strong customer service and stakeholder management skills.

Responsibilities

• Coordinate Same Day and Premium Services freight movements from booking through to delivery.
• Allocate and coordinate jobs with drivers, subcontractors and service providers.
• Monitor freight movements and proactively manage delivery performance.
• Track consignments and ensure service commitments are achieved.
• Communicate with customers, drivers and operational teams to provide timely updates.
• Manage disruptions and service issues with effective solutions.
• Prepare customer quotes and process bookings accurately.
• Respond to customer enquiries via phone and email in a professional manner.
• Manage inbound customer enquiries through phone queues and ensure prompt resolution.
• Conduct outbound calls to coordinate freight movements and provide updates.
• Manage emails and service requests through Salesforce, ensuring cases are resolved.
• Ensure Proof of Delivery and documentation are completed accurately.
• Work with branches and teams to deliver outstanding service outcomes.

Skills

Customer service

Stakeholder management

Communication

Problem-solving

Attention to detail

Organisational skills

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Job Description

Team Global Express is seeking a Freight Coordinator / Same Day Consultant to join our Melbourne Airport team in a permanent full-time role. This is a fast-paced operational role responsible for coordinating urgent and time-critical freight movements across our Same Day and Premium Services network. Working closely with customers, drivers, subcontractors and internal teams, you will ensure freight is collected and delivered safely, efficiently and on time while providing exceptional customer service throughout the delivery process., Permanent full-time position. Monday to Friday, 8:00am to 4:00pm.

• Coordinate Same Day and Premium Services freight movements from booking through to delivery
• Allocate and coordinate jobs with drivers, subcontractors and service providers
• Monitor freight movements and proactively manage delivery performance throughout the day
• Track consignments and ensure service commitments are achieved
• Communicate with customers, drivers and operational teams to provide timely updates and manage expectations
• Manage operational disruptions, delays and service issues while identifying effective solutions
• Prepare customer quotes and process bookings accurately and efficiently
• Respond to customer enquiries via phone and email in a professional and timely manner
• Manage inbound customer enquiries through dedicated phone queues, ensuring prompt and effective resolution of requests and service issues
• Conduct outbound calls to customers, drivers, subcontractors and internal stakeholders to coordinate freight movements and provide service updates
• Manage incoming emails, customer enquiries and service requests through Salesforce, ensuring cases are actioned, updated and resolved within service expectations
• Ensure Proof of Delivery and operational documentation is completed accurately
• Work closely with branches, account managers and operational teams to deliver outstanding service outcomes
• Maintain accurate records within internal systems and operational platforms
• Follow company procedures and promote a strong commitment to safety and compliance

About the Employer

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

About the Candidate

• Previous experience in transport, logistics, courier, freight forwarding or a fast-paced operational environment (preferred but not mandatory)
• Experience coordinating deliveries, dispatching, scheduling or allocating work is highly regarded
• Strong customer service and stakeholder management skills
• Excellent communication skills with the ability to build relationships across all levels
• Strong problem-solving skills and the ability to make decisions under pressure
• High attention to detail and excellent organisational skills
• Ability to manage multiple priorities in a time-sensitive environment
• Proficiency using Microsoft Office and operational systems
• A proactive, team-focused approach with a commitment to delivering exceptional service

Work Environment

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.