Freight Operations & Customer Service Specialist

GMK Logistics; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Shift allowance

Training and development

Supportive team

Stable role

Job summary

GMK Logistics is seeking a Transport & Customer Service Officer to join our Sydney team. You will act as the link between customers, carriers, depots, and operations to ensure efficient freight delivery and timely, accurate information.

Key responsibilities include coordinating daily transport operations, tracking freight, resolving discrepancies, and maintaining records. You will assist customers with freight, pricing, and inquiries while working in a supportive team environment.

Qualifications

• Experience in transport, logistics, freight or customer service.
• Strong written and verbal communication skills.
• Excellent organisational and time-management skills.
• Proficient with Outlook, Excel, Word and PowerPoint.
• Experience using JAIX Transport Management System (TMS).

Responsibilities

• Coordinating daily transport operations.
• Completing linehaul manifesting accurately and efficiently.
• Tracking freight movements and providing proactive customer updates.
• Investigating and resolving freight discrepancies, delays and service enquiries.
• Managing transport bookings and maintaining accurate system records.
• Liaising with carriers, depots and forwarders to ensure service commitments.
• Assisting customers with freight, pricing and operational enquiries.
• Supporting wider transport and 3PL operations teams as required.
• Contributing to a positive customer experience through professional and timely communication.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Teamwork

Tools

Microsoft Office

JAIX TMS

Job description

GMK Logistics is seeking a Transport & Customer Service Officer to join our Sydney team. You will act as the link between customers, carriers, depots, and operations to ensure efficient freight delivery and timely, accurate information.

Key responsibilities include coordinating daily transport operations, tracking freight, resolving discrepancies, and maintaining records. You will assist customers with freight, pricing, and inquiries while working in a supportive team environment.