Customer Service Officer

Capital Transport NSW; Sydney; On-site; AUD 65,000 - 70,000; Full time

Benefits offered by this job

Earning potential: $65,000 - $70,000 +

Onsite Gym

Brand-new office in Kemps Creek

Job summary

Capital Transport is seeking a Customer Service Officer in Sydney to be the first point of contact for clients. You will handle calls, bookings and service issues with accuracy, urgency and care, supporting major accounts and high-value customers.

You'll promote online booking tools, manage the shared inbox, and assist with reporting and admin tasks. No experience required; training and career progression opportunities available.

Qualifications

• Strong communication and interpersonal skills are essential.
• Friendly, professional phone manner.
• High attention to detail and accuracy required.

Responsibilities

• Capture booking details accurately—goods, dimensions, weight and instructions.
• Follow all Manual Handling and Dangerous Goods requirements.
• Promote online booking and tracking tools to enhance client experience.
• Resolve client queries on the first call whenever possible.
• Update the Transport System with all changes and notes.
• Action the daily Concern Report and resolve issues promptly.
• Reconnect with regained clients and address any concerns.
• Call major clients by 10am to identify down trade and secure bookings.
• Work closely with subcontractors and internal teams to resolve service issues.
• Escalate urgent or at-risk deliveries through the right channels.
• Promote our national service offering to support business growth.
• Manage the shared bookings inbox.
• Support your manager with reporting and admin tasks.

Skills

Communication skills

Interpersonal skills

Phone etiquette

Detail-oriented

Time management

Driver's license

Job description

Capital Transport is Australia’s largest and fastest-growing courier and taxi truck business, delivering tailored B2B transport and logistics solutions. Join a team that will support you every step of the way.

As the Customer Service Officer, you will report directly to the Customer Service Supervisor. You’ll be the first point of contact for our clients, ensuring every call, booking, enquiry and service issue is handled with accuracy, urgency and care. You will play a key role in maintaining the customer experience, resolving issues before they escape, and supporting major accounts, regained clients and high-value customers.

Why Join Us?

• Earning potential: $65,000 - $70,000 + Super
• Vibrant culture: Birthday celebrations, social events and MORE!
• Room to grow: No experience required! Ongoing training, development and real career progression
• Onsite Gym
• Brand-new office in Kemps Creek

What you’ll be doing:

• Capture booking details accurately—goods, dimensions, weight and instructions.
• Follow all Manual Handling and Dangerous Goods requirements.
• Promote online booking and tracking tools to enhance client experience.
• Resolve client queries on the first call whenever possible.
• Update the Transport System with all changes and notes.
• Action the daily Concern Report and resolve issues promptly.
• Reconnect with regained clients and address any concerns.
• Call major clients by 10am to identify down trade and secure bookings.
• Work closely with subcontractors and internal teams to resolve service issues.
• Escalate urgent or at-risk deliveries through the right channels.
• Promote our national service offering to support business growth.
• Manage the shared bookings inbox.
• Support your manager with reporting and admin tasks.

About You

• Strong communication and interpersonal skills
• A friendly, professional phone manner.
• High attention to detail and accuracy
• A proactive, solutions-focused approach
• Ability to manage competing priorities in a high-volume environment
• Drivers licence & full working rights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How much notice are you required to give your current employer?
• Do you have a current Australian driver's licence?
• Do you own or have regular access to a car?
• Do you have customer service experience?

Logistics, Freight & Delivery Services 101-1,000 employees

Capital Transport is a wholly owned Australian business, operating successfully across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia.

Capital Transport has enjoyed strong growth due to its commitment to exceptional service using a flexible, solutions-focused approach. We provide a range of transport services and delivery options. Nationally, our fleet incorporates over 2,500 vehicles. These vehicles range from cars for CBD courier services, to semi-trailers and other specialised vehicles.

Capital Transport is a wholly owned Australian business, operating successfully across five states including: Victoria, New South Wales, Queensland, South Australia and Western Australia. We provide flexible, client-focused transport and 3PL services complemented by industry leading technology to various businesses across Australia.

Capital Transport has enjoyed strong growth due to its commitment to exceptional service using a flexible, solutions-focused approach. We provide a range of transport services and delivery options. Nationally, our fleet incorporates over 2,500 vehicles. These vehicles range from cars for CBD courier services, to semi-trailers and other specialised vehicles.

What can I earn as a Customer Service Representative