Customer Service Officer

The Y Australia; Ryde; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Leadership development

Consistent weekly hours

Job summary

The Y NSW is seeking a friendly Customer Service Officer to support evening soccer competitions at our Ryde sports centre. You will be the first point of contact for patrons and players, ensuring a welcoming and professional experience during events.

Ideal candidates will thrive in a fast-paced, community-focused sporting environment with a strong passion for customer service and teamwork.

Qualifications

• First Aid and CPR certifications required.
• WWC check required for role involving participants.

Responsibilities

• Provide outstanding customer service to patrons, players and visitors at evening competitions.
• Manage front-of-house operations during scheduled competition evenings.
• Address enquiries and resolve issues in a timely and professional manner.
• Assist with coordination and administration of competition activities.
• Ensure safety and wellbeing of participants and guests according to centre policies.
• Maintain a clean, organised, and welcoming facility environment.

Education

First Aid certification

CPR certification

Working With Children Check (WWC)

Job description

We are seeking an enthusiastic and dedicated Customer Service Officer to join our team at our sports centre located in Ryde. This role is primarily focused on providing exceptional customer service and operational support during evening soccer competitions.

Available Shifts

• Tuesday: 5:00 PM – 11:00 PM
• Wednesday: 4:00 PM – 11:00 PM
• Saturday evenings (availability highly regarded)

About the Role

As a Customer Service Officer, you will play a key role in ensuring the smooth and efficient operation of our soccer competitions. You will be the first point of contact for patrons, players, and visitors, delivering a welcoming and professional experience throughout each event. The ideal candidate will thrive in a fast-paced, community-focused sporting environment and demonstrate a genuine passion for customer service.

Key Responsibilities

• Provide outstanding customer service to all patrons, players, and visitors attending evening soccer competitions
• Manage front-of-house operations during scheduled competition evenings
• Address customer enquiries and resolve issues in a timely and professional manner
• Assist with the coordination and administration of competition activities
• Ensure the safety and wellbeing of all participants and guests in accordance with centre policies and procedures
• Maintain a clean, organised, and welcoming facility environment

Required Qualifications

• Current First Aid and CPR certification
• Valid Working With Children Check (WWC)

Skills and Attributes

• Strong interpersonal and communication skills
• Ability to work effectively in a team environment as well as independently
• Reliable, punctual, and professional in presentation and conduct
• Previous experience in a customer service or sporting facility role is highly desirable
• Flexibility to work evening shifts, including potential Saturday evenings

If you are a motivated individual with a passion for sport and community engagement, we encourage you to apply for this exciting opportunity. Join our team and contribute to delivering a positive and memorable experience for all participants at our Ryde sports centre.

Why Join The Y NSW?

At The Y, you'll join a purpose-driven organisation that has been supporting children, young people, and communities across NSW for over 40 years.

• A permanent leadership opportunity with consistent weekly hours.
• Meaningful work that positively impacts children's lives every day.
• A supportive and values-driven culture.
• Opportunities for leadership development and career growth.
• The chance to work alongside passionate and dedicated professionals.
• The ability to make a lasting difference in your local community.

Our Commitment to Safeguarding

The Y NSW is committed to safeguarding children and creating environments where every child feels safe, respected, heard, and supported. We expect all team members to share our commitment to child safety and wellbeing.

Safeguarding | The Y