Customer Service Officer

Ymca Nsw; Sydney; Hybrid; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Leadership opportunity

Weekly hours

Community organization

Job summary

The Y NSW is seeking a Customer Service Officer for our Ryde sports centre, focusing on evening soccer events. You will be the first point of contact for patrons, players, and visitors, delivering a welcoming and professional experience throughout each event.

The role requires First Aid/CPR, WWC, and flexibility to work evening shifts, including Saturdays. You will help manage front-of-house operations, respond to inquiries, and support competition activities while maintaining a safe, clean, and

Qualifications

• Strong interpersonal and communication skills.
• Ability to work effectively in a team environment as well as independently.
• Reliable, punctual, and professional in presentation and conduct.
• Previous experience in a customer service or sporting facility role is highly desirable
• Flexibility to work evening shifts, including potential Saturday evenings

Responsibilities

• Provide outstanding customer service to patrons, players, and visitors attending evening soccer competitions
• Manage front-of-house operations during scheduled competition evenings
• Address customer enquiries and resolve issues in a timely and professional manner
• Assist with the coordination and administration of competition activities
• Ensure the safety and wellbeing of all participants and guests in accordance with centre policies and procedures
• Maintain a clean, organised, and welcoming facility environment

Skills

Interpersonal skills

Communication

Teamwork

Reliability

Education

First Aid and CPR certification

Working With Children Check (WWC)

Job description

We are seeking an enthusiastic and dedicated Customer Service Officer to join our team at our sports centre located in Ryde. This role is primarily focused on providing exceptional customer service and operational support during evening soccer competitions.

Available Shifts

• Tuesday: 5:00 PM – 11:00 PM
• Wednesday: 4:00 PM – 11:00 PM
• Saturday evenings (availability highly regarded)

About the Role

As a Customer Service Officer, you will play a key role in ensuring the smooth and efficient operation of our soccer competitions. You will be the first point of contact for patrons, players, and visitors, delivering a welcoming and professional experience throughout each event. The ideal candidate will thrive in a fast-paced, community-focused sporting environment and demonstrate a genuine passion for customer service.

Key Responsibilities

• Provide outstanding customer service to all patrons, players, and visitors attending evening soccer competitions
• Manage front-of-house operations during scheduled competition evenings
• Address customer enquiries and resolve issues in a timely and professional manner
• Assist with the coordination and administration of competition activities
• Ensure the safety and wellbeing of all participants and guests in accordance with centre policies and procedures
• Maintain a clean, organised, and welcoming facility environment

Required Qualifications

• Current First Aid and CPR certification
• Valid Working With Children Check (WWC)

Skills and Attributes

• Strong interpersonal and communication skills
• Ability to work effectively in a team environment as well as independently
• Reliable, punctual, and professional in presentation and conduct
• Previous experience in a customer service or sporting facility role is highly desirable
• Flexibility to work evening shifts, including potential Saturday evenings

Why Join The Y NSW?

At The Y, you'll join a purpose-driven organisation that has been supporting children, young people, and communities across NSW for over 40 years.

We offer:

• A permanent leadership opportunity with consistent weekly hours.
• Meaningful work that positively impacts children's lives every day.
• A supportive and values-driven culture.
• Opportunities for leadership development and career growth.
• The chance to work alongside passionate and dedicated professionals.
• The ability to make a lasting difference in your local community.

Our Commitment to Safeguarding

The Y NSW is committed to safeguarding children and creating environments where every child feels safe, respected, heard, and supported. We expect all team members to share our commitment to child safety and wellbeing.

Safeguarding | The Y