Customer Service Officer - Peter Krenz Leisure Centre

YMCA Victoria; Greater Bendigo; On-site; AUD 38,000 - 53,000; Part time

Benefits offered by this job

Flexible rostering

Career development

Gym access

Aquatics access

Wellbeing benefits

Job summary

YMCA Victoria is seeking a Customer Service Officer at Peter Krenz Leisure Centre in Bendigo. You will greet members, respond to enquiries via email, phone or in person, and handle general administrative tasks with a strong customer focus.

You will tour prospective members, promote programs, process payments, and support Duty Managers to ensure smooth facility operation. The role is casual with weekday and weekend availability and includes superannuation and Y benefits.

Qualifications

• CPR and first aid certifications are required.
• Experience delivering customer-focused service is preferred.

Responsibilities

• Provide customers with sales solutions when enquiring about memberships and programs.
• Conduct centre tours with prospective members.
• Follow up customers and members as required.
• Promote available programs and services.
• Accurately receipt, process and balance customer payments.

Skills

Customer service

Communication

Sales

Teamwork

Education

HLTAID009 CPR

HLTAID011 First Aid

Job description

Our Vision is a better tomorrow where all people can belong.

As the largest employer in fitness and recreation we have more than 5,000 staff at over 140 centres across Victoria. With us, you will work with fun colleagues who have a shared passion for making a difference in the lives of individuals and transforming communities for the better.

About The Centre

The Peter Krenz Leisure Centre is owned by the City of Greater Bendigo and proudly managed by YMCA Victoria. The Centre provides a wide range of programs and activities, including Learn to Swim, Group Fitness, Recreational Swimming, Health and Fitness, Stadium and Squash hire. The main goal of the YMCA is to provide opportunities for all people to be more active, more often and help them reach their personal fitness goals. Our friendly team is highly qualified and has the experience to help you reach your training goals – whatever they may be.

About The Role

As a Customer Service Officer at Peter Krenz Leisure Centre, you will be greeting members, responding to enquiries via email, phone or in-person, as well as performing general but important administrative tasks. Our Customer Service Officer's always put the customer experience at the forefront of all interactions with people within the community. Some of your responsibilities will include:

• Provide customers with sales solutions when enquiring about memberships and programs
• Conduct centre tours with prospective members
• Follow up customers and members as required
• Promote available programs and services
• Accurately receipt, process and balance customer payments

This is casual position and the hourly rate is $33.05 per hour + Superannuation + Y Benefits.

This role would require your availability to work weekdays and weekends.

About You

With our focus on providing the exceptional customer experience and always providing outstanding customer service, we will be looking for someone who is energetic, can help to create a welcoming environment and enthusiastic about helping and assisting others.

You will be working alongside our other Customer Service Officers, and will also work closely with Duty Managers to ensure smooth service and running of the facility overall.

Qualifications & Experience

• HLTAID009 Provide Cardiopulmonary Resuscitation
• HLTAID011 Provide First Aid
• Previous experience in a similar role will be advantageous

Benefits

At the Y Victoria, we value our people. Working for us means you’ll enjoy great work/life balance and a range of benefits which improve your wellbeing and help you develop as an individual, such as:

• Flexible working and rostering arrangements
• Opportunities for career development and growth
• Free access to gyms, recreation, and aquatics centres across the state
• Free access to the Virtual Y – online health and wellness
• Savings on health insurance, discounted cinema tickets & access to workplace banking benefits.

Commitment to Child and Young People Safety

YMCA Victoria (the Y) has robust policies and practices to prevent harm to children and young people. The Y is committed to identifying and removing potential risks and hazards. All positions are subject to a satisfactory Police Check, Working with Children Check and a pre-employment medical declaration prior to commencement.

Y Victoria is an equal opportunity employer committed to diversity and social inclusion. We warmly welcome applications from individuals of all backgrounds.

Y Victoria are proud to be a 2026 Circle Back Initiative Employer, we commit to respond to every applicant.