Customer Service Officer- Casual

West HQ; Blacktown; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Complimentary daily meals

Free gym membership to ONE55

Discounts on accommodation, dining and

Staff rewards & recognition program

Birthday treats and staff offers

Free secure undercover parking

24/7 EAP support

Medibank private corporate rates

Job summary

Sydney Gymnastics & Aquatic Centre is seeking a friendly Customer Service Officer to join our team. You will provide friendly front-line service, handle inquiries, and maintain accurate records while supporting café operations.

The role requires excellent presentation and clear communication, with flexibility across a 7-day roster including early mornings and weekend shifts. NSW Working with Children Check and Australian work rights are required.

Qualifications

• Experience in customer service and data entry.
• Reception/Administration experience essential.
• MS Office proficiency is required.
• Ability to work across a 7-day roster including mornings, afternoons, nights and weekends.
• NSW Working with Children Check and full Australian work rights.

Responsibilities

• Provide prompt, professional, and courteous customer service.
• Answer customer inquiries via phone, email, and in-person.
• Resolve customer complaints and issues efficiently.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer satisfaction.
• Identify opportunities to upsell products and services.
• Attend to Café Orders.

Skills

Customer service

Data entry

Reception/Administration

MS Office

Flexible roster

Clear communication

Barista/Cafe experience

Sport & recreation knowledge

Tools

Microsoft Office Suite

Job description

At Sydney Gymnastics & Aquatic Centre we pride ourselves on delivering exceptional customer service. We are looking for a friendly, motivated, and detail-oriented Customer Service Officer to join our team. If you have a passion for helping others and are looking to grow in a dynamic work environment, this is the perfect opportunity for you.

The day-to-day:

• Provide prompt, professional, and courteous customer service
• Answer customer inquiries via phone, email, and in-person.
• Resolve customer complaints and issues efficiently and effectively.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve overall customer satisfaction.
• Identify opportunities to upsell products and services
• Attending to Café Orders

Our perfect fit:

Someone who has a high level of customer service and data entry experience, excellent presentation and clear communication skills. You must be able to keep up to date with current class times across the Gymnastics and Aquatic programs and have an ability to provide information on our products and services. Someone who is able to work across a 7-day roster within the times of Monday - Friday 5:45am to 7:30pm and Saturday - Sunday 7:30am to 5pm on a casual basis.

What you will need to be considered?

• Exceptional customer service ability, both face to face and over the phone
• General knowledge of sport and recreational industry is advantageous
• Previous experience working in a fast paced environment
• Ability to multi-task with precision
• Reception/Administration experience essential
• Barista/ Cafe experience (desirable
• Intermediate skills Microsoft Office Suite
• Ability to quickly learn about the precinct and the classes we have on offer
• Flexibility in working across a 7-day roster which involves mornings, afternoons, nights and weekends
• Full Australian work rights
• NSW Working with Children Check

The Perks!

• Complimentary daily meals
• Free Gym Membership to the largest fitness facilities in Western Sydney, ONE55!
• Discounts on accommodation, dining and sport & recreation programs
• TREAT yourself with our rewards and recognition program
• Sweet birthday treats and amazing staff offers!
• Free secure undercover parking
• 24/7 support with Access EAP
• Corporate rates with Medibank Private

Internal selection criteria applies which Includes:

• Current on the job performance;
• Performance Management History (12 months);
• Punctuality & Attendance; and
• Relevant Skills and experience.

We look forward to receiving your application and exploring how you can contribute to our continued success in this exciting role.