Customer Service Officer

Unitywater; Hervey Bay; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Flexibility and work-life balance

Wellbeing programs and private health

Learning and development opportunities

Employee networks and inclusion

Job summary

Unitywater in Queensland is seeking a friendly Customer Service Officer to be the first point of contact for customers across phone, email and in-person visits. You will deliver timely, accurate information and resolve requests with a calm, professional approach.

In this full-time role, you’ll log interactions, follow Unitywater policies, and collaborate with a supportive team to improve service delivery. A valid C Class Driver’s Licence is essential, with ongoing learning opportunities and a

Qualifications

• Experience in customer service or contact centre.
• Excellent written and verbal communication skills.
• Tech-savvy with Microsoft Office and quick to learn new systems.
• Valid C Class Driver’s Licence (essential).
• Willing to learn and grow within Unitywater.

Responsibilities

• Answer questions, solve problems and provide accurate information.
• Log and manage customer requests, issues and feedback.
• Ensure interactions are documented and resolved efficiently.
• Follow Unitywater policies and safety practices.
• Collaborate with team to improve customer service processes.

Skills

Customer service experience

Strong communication

Problem solving

Team collaboration

Willing to learn

Customer-focused mindset

Education

Certificate III in Customer Contact or Business Admin

Tools

Microsoft Office

Job description

Join our awesome Customer Experience team and deliver an exceptional service!

Perm position & competitive salary

About the role

We’re looking for a friendly, proactive Customer Service Officer who loves helping people and is ready to be the first point of contact for all things Unitywater. Whether it’s over the phone, through email, or in person at our reception desk, you’ll be providing timely, accurate support and advice to our customers.

In this dynamic and people-focused role, you’ll:

• Help customers by answering questions, solving problems, and providing the right info at the right time.
• Use your knowledge of Unitywater policies and systems to confidently manage requests, issues, and feedback.
• Keep things running smoothly by ensuring customer interactions are logged and resolved efficiently.
• Be part of a close-knit and supportive team that values collaboration and care.
• Look for ways to make processes better and share ideas that improve customer service.
• Play your part in keeping everyone safe by following our WH&S practices and participating in safety initiatives.

If you love engaging with people and making a difference through great service, this role could be a perfect fit for you.

This is a full-time role with varying shift times between 8am - 5pm and can be based at either our Mango Hill or Maroochydore offices.

About you

Our One Unitywater behaviours - Create the Future, Care Together, and Own It - define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

• You’ve worked in customer service or a contact centre and know how to juggle priorities while staying calm, helpful and professional.
• You’re tech-savvy with Microsoft Office and are quick to pick up new systems.
• You’ve got strong written and verbal communication skills and love connecting with people -whether it’s through words, a friendly tone, or a helpful attitude.
• You’re a natural problem-solver who can think on their feet and untangle complex issues with ease.
• You thrive in a team and genuinely enjoy working with others to deliver great outcomes.
• You’re open to feedback, love learning and are always looking to grow.
• You hold a valid C Class Driver’s Licence (essential), and while it’s not a must, a Certificate III in Customer Contact or Business Admin would be a great bonus.

Working at Unitywater

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

As a Unitywater team member you will enjoy a range of benefits:

• Flexibility: We value flexibility and support work-life balance with flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
• Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
• Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
• Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

About us

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa on Kabi Kabi, Jinibara and Turrbal Country. We are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

Additional information

• We are proud to be recognised as an employer of choice for women by WORK180.
• We are proud members of Pride in Diversity and Australian Disability Network.
• We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Applications close

Tuesday 3rd November 2026 - Close of Business.