Customer Service Officer

Unitywater; Maroochydore; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Flexibility

Wellbeing

Learning and development

Extras

Job summary

Unitywater is seeking a friendly, proactive Customer Service Officer to be the first point of contact for customers across phone, email and reception. You will provide timely, accurate information, log interactions and support continuous service improvements.

The role requires effective communication, a calm problem-solving approach and a team-oriented mindset, with flexibility to work across 8am–5pm shifts at Mango Hill or Maroochydore.

Qualifications

• Experience in customer service or a contact centre.
• Strong written and verbal communication skills.
• Able to juggle priorities while staying calm and professional.
• Natural problem-solver who can think on their feet.
• Team player who collaborates effectively.
• Open to feedback and continuous learning.
• Valid C Class Driver’s Licence (essential).
• A Certificate III in Customer Contact or Business Admin would be a bonus.

Responsibilities

• Be the first point of contact for customers via phone, email or in person.
• Provide timely, accurate support and advice using Unitywater policies.
• Log and resolve customer interactions efficiently.
• Collaborate with the team to improve processes and service delivery.
• Follow WHS practices and participate in safety initiatives.

Skills

Customer service

Verbal & written communication

Problem-solving

Team player

Feedback & growth mindset

Microsoft Office

Driver's licence (C class)

Education

Certificate III in Customer Contact

Certificate III in Business Admin

Tools

Microsoft Office

Job description

About the role:

We’re looking for a friendly, proactive Customer Service Officer who loves helping people and is ready to be the first point of contact for all things Unitywater. Whether it’s over the phone, through email, or in person at our reception desk, you’ll be providing timely, accurate support and advice to our customers.

In this dynamic and people-focused role, you’ll:

• Help customers by answering questions, solving problems, and providing the right info at the right time.
• Use your knowledge of Unitywater policies and systems to confidently manage requests, issues, and feedback.
• Keep things running smoothly by ensuring customer interactions are logged and resolved efficiently.
• Be part of a close-knit and supportive team that values collaboration and care.
• Look for ways to make processes better and share ideas that improve customer service.
• Play your part in keeping everyone safe by following our WH&S practices and participating in safety initiatives.

This is a full‑time role with varying shift times between 8am – 5pm and can be based at either our Mango Hill or Maroochydore offices.

About you:

Our One Unitywater behaviours – Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:

• You’ve worked in customer service or a contact centre and know how to juggle priorities while staying calm, helpful and professional.
• You’re tech‑savvy with Microsoft Office and are quick to pick up new systems.
• You’ve got strong written and verbal communication skills and love connecting with people -whether it’s through words, a friendly tone, or a helpful attitude.
• You’re a natural problem‑solver who can think on their feet and untangle complex issues with ease.
• You thrive in a team and genuinely enjoy working with others to deliver great outcomes.
• You’re open to feedback, love learning and are always looking to grow.
• You hold a valid C Class Driver’s Licence (essential), and while it’s not a must, a Certificate III in Customer Contact or Business Admin would be a great bonus.

Working at Unitywater:

We recognise that people are the essence of the water sector, and each team member provides the leadership, vision and skills that drives and delivers actions for our customers and communities.

We are committed to fostering a workplace that is diverse and inclusive, where you feel connected, are safe to be yourself and supported to be the best version of yourself.

Benefits:

As a Unitywater team member you will enjoy a range of benefits:

• Flexibility: We value flexibility and support work‑life balance with flexible working, purchase annual leave and access to floating public holidays. Tell us what this looks like for you!
• Wellbeing: We offer several initiatives to support your wellbeing, such as: discounted private health insurance, salary packaging, employee assistance program, and access to discounts and benefits from a range of retailers.
• Learning and Development: We understand the importance of learning and offer a range of opportunities to feed your curiosity such as: Walk on Country with Traditional Custodians, study assistance, and access to a dedicated learning program and professional memberships.
• Extras: We understand the importance of connection and support you to care together by offering access to employee network groups focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life stage diversity, and accessibility.

About us:

Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. Proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa on Kabi Kabi, Jinnibara and Turrbal Country. We are a water utility serving one of the fastest growing regions in the country.

We think a pretty good job starts here. We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role.

If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist **********@unitywater.com or Reconciliation Action Plan Advisor ***************@unitywater.com

Additional information:

• We are proud to be recognised as an employer of choice for women by WORK180.
• We are proud members of Pride in Diversity and Australian Disability Network.
• We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

Applications close: Tuesday 3rd November 2026 – Close of Business. For further information please contact the Careers team at *******@unitywater.com

If you’re successful, we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre‑employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.