Customer Experience Consultant

Water Corporation; City Of Stirling; Presencial; AUD 69.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work from home

Onsite parking

Gym facilities

Long service leave eligibility

Parental leave

Wellbeing days

Training and development

Social club

Descripción de la vacante

Water Corporation in Western Australia is seeking reliable, positive colleagues for a fast-paced contact centre role starting February 2027. You will help customers with billing, payments and service enquiries across phone and digital channels, delivering empathetic, accurate solutions and building strong communication skills.

No long experience required—your attitude and willingness to learn matter most. The role offers comprehensive training, a starting salary of $76,156 plus super, flexible

Formación

• Delivery excellent customer service by actively listening to customers and providing tailored solutions.
• Navigate multiple systems and applications with accuracy and attention to detail.
• Show resilience in challenging situations and adapt to changing needs.
• Remain calm under pressure while maintaining a high standard of service.
• Work collaboratively within a team and take ownership of customer outcomes.
• Demonstrate a positive attitude and strong work ethic to deliver outstanding experiences.

Responsabilidades

• Support customers across enquiries including billing, payments and service questions.
• Assist customers with payment plans and navigating service enquiries.
• Provide empathetic, practical solutions and a great customer experience.
• Build communication and problem-solving skills while working across phone and digital channels.
• Deliver accurate information and help customers through challenging situations.

Conocimientos

Customer service

Communication

Problem solving

Teamwork

Resilience

Attention to detail

Descripción del empleo

Looking for more than “just a job”?

At Water Corporation, you will be part of a team that genuinely helps people every single day. From helping customers understand their bills, to supporting people doing it tough, this is work that matters — and a role where you can build valuable career skills for the future.

We are looking for reliable, positive, and hard-working people who are ready to learn, grow and be part of a supportive team who will be able to commence in the role in February 2027. You don’t need years of experience — what matters most is your attitude, resilience and willingness to show up, learn and contribute.

This is a fast-paced contact centre role where no two days are the same. Some conversations are easy, some are challenging — but if you enjoy solving problems, helping people and being kept busy, you can thrive here.

What You Will Be Doing

You will support customers across a range of enquiries including:

• Billing and account questions.
• Payment support and payment plans.
• Water, wastewater and service enquiries.
• Helping customers navigate difficult situations with empathy and care.
• Finding practical solutions and providing a great customer experience.
• You will build strong communication, problem-solving and customer service skills while working across phone and digital channels.

What We Are Looking For

We want people who can:

• Delivery excellent customer service by actively listening to our customers and providing accurate, knowledgeable and tailored solutions.
• Navigate multiple systems and applications while maintaining accuracy and attention to detail.
• Show resilience when handling challenging situations and adapt positively to changing business and customer needs.
• Remain calm and focused under pressure while maintaining a high standard of service
• Work collaboratively within a team environment while taking ownership and accountability for customer outcomes.
• Display a positive attitude, strong work ethic, and commitment to delivering outstanding customer experiences.

This role suits people starting their career, returning to the workforce, or looking for a stable role with genuine development opportunities.

Why People Enjoy Working Here

Our team works hard, supports each other, and has fun along the way. You will join a welcoming culture where people celebrate wins together, help each other through challenges and genuinely enjoy coming to work.

Benefits Include:

• Starting salary of $76,156 plus super
• Comprehensive paid training and ongoing support
• Career progression and salary growth opportunities
• Flexible working arrangements including work from home options
• Free onsite parking and onsite gym facilities
• Active social club and employee events
• 17.5% leave loading
• Two wellbeing days each year
• Additional leave over Christmas
• Generous paid parental leave
• Long service leave eligibility after 3 years (pro rata)

Working Hours

• Full-time: 38 hours per week
• Hours are rostered between 7am and 7pm - flexibility across these times is required

Build Skills for the Future

This is more than a customer service role — it’s an opportunity to build confidence, communication skills and experience in a large and respected organisation that supports the WA community every day.

If you’re dependable, motivated, and ready to be part of a team that makes a real difference, we would love to hear from you.

Please note: By applying for this role, you are consenting to your current and previous line managers being contacted as references. It is strongly recommended that all internal applicants advise their line manager of any applications for acting or permanent positions prior to applying.

As part of the recruitment process you may be required to complete pre-employment screening which may include a medical, qualification check, police clearance and Australian working rights check.

Our commitment to a diverse and inclusive workplace

Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.

We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.

We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.

Applicants with disability who require adjustments, or alternative methods of communication in the recruitment process, can contact a Recruitment Officer at [e-mail] or 9420 2000.

To read our diversity and inclusion statement, please visit our website