Customer Experience Advisor

Unitywater; Hervey Bay; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Flexibility and work-life balance

Wellbeing programs and private health

Learning and development opportunities

Employee networks and inclusion

Job summary

Unitywater in Queensland is seeking a friendly Customer Service Officer to be the first point of contact for customers across phone, email and in-person visits. You will deliver timely, accurate information and resolve requests with a calm, professional approach.

In this full-time role, you’ll log interactions, follow Unitywater policies, and collaborate with a supportive team to improve service delivery. A valid C Class Driver’s Licence is essential, with ongoing learning opportunities and a

Qualifications

• Experience in customer service or contact centre.
• Excellent written and verbal communication skills.
• Tech-savvy with Microsoft Office and quick to learn new systems.
• Valid C Class Driver’s Licence (essential).
• Willing to learn and grow within Unitywater.

Responsibilities

• Answer questions, solve problems and provide accurate information.
• Log and manage customer requests, issues and feedback.
• Ensure interactions are documented and resolved efficiently.
• Follow Unitywater policies and safety practices.
• Collaborate with team to improve customer service processes.

Skills

Customer service experience

Strong communication

Problem solving

Team collaboration

Willing to learn

Customer-focused mindset

Education

Certificate III in Customer Contact or Business Admin

Tools

Microsoft Office

Job description

Unitywater in Queensland is seeking a friendly Customer Service Officer to be the first point of contact for customers across phone, email and in-person visits. You will deliver timely, accurate information and resolve requests with a calm, professional approach.

In this full-time role, you’ll log interactions, follow Unitywater policies, and collaborate with a supportive team to improve service delivery. A valid C Class Driver’s Licence is essential, with ongoing learning opportunities and a