Customer Service & Office Administration Assistant

Accel Service Group Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Work‑life balance

Professional development

Job summary

Accel Service Group Pty Ltd in Huntingdale, VIC is seeking a Customer Service & Office Administration Assistant to be the first point of contact for customers and to support the office and field teams.

You will answer calls, book jobs, prepare quotes, manage records in Salesforce, and help ensure smooth operations in a busy service business. This full-time role offers development opportunities and a team-focused work environment.

Qualifications

• Previous experience in customer service, administration or a similar office role.
• Excellent phone manner and written communication skills.
• Strong organizational skills and attention to detail.
• Confidence using computer systems, including Microsoft Office / Google Workspace.
• Experience with Salesforce or a similar CRM is highly desirable.
• Experience in scheduling, dispatch or a trade or service business is a bonus.
• Ability to juggle multiple tasks and stay calm under pressure.
• A reliable, punctual and positive team player.
• Willingness to learn and grow with the business.

Responsibilities

• Answer inbound calls, emails and enquiries professionally and promptly
• Book, schedule and confirm service jobs and appointments for our technicians
• Prepare quotes, process orders and raise invoices accurately
• Keep customer records and job information up to date in our CRM (Salesforce)
• Follow up on quotes, outstanding jobs and customer feedback
• Resolve customer concerns and escape issues where needed
• Work closely with the sales, service and management teams to meet customer and business goals
• Follow company policies, procedures and compliance requirements

Skills

Customer service

Administration

Office software

CRM experience

Communication skills

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Customer Service & Office Administration Assistant

Accel Service Group Pty Ltd – Huntingdale VIC

Accel Service Group (Accel Air) is a growing air conditioning and service business based in Huntingdale, VIC. We’re proud of our hands‑on team and the lasting relationships we’ve built with our customers. We value our people, invest in their development, and work together to deliver outstanding service on every job.

About the role

We're looking for an organized and customer‑focused Customer Service & Office Administration Assistant to join our Huntingdale office full time. You'll be the first point of contact for our customers and a key support to our office and field teams. That means answering calls and enquiries, booking jobs, and keeping everything running smoothly behind the scenes. If you enjoy helping people, love being organized and thrive in a busy environment, this role is for you.

Key responsibilities

• Answer inbound calls, emails and enquiries professionally and promptly
• Book, schedule and confirm service jobs and appointments for our technicians
• Prepare quotes, process orders and raise invoices accurately
• Keep customer records and job information up to date in our CRM (Salesforce)
• Follow up on quotes, outstanding jobs and customer feedback
• Resolve customer concerns and escape issues where needed
• Work closely with the sales, service and management teams to meet customer and business goals
• Follow company policies, procedures and compliance requirements

About you

• Previous experience in customer service, administration or a similar office role
• Excellent phone manner and written communication skills
• Strong organizational skills and attention to detail
• Confidence using computer systems, including Microsoft Office / Google Workspace
• Experience with Salesforce or a similar CRM is highly desirable
• Experience in scheduling, dispatch or a trade or service business is a bonus
• Ability to juggle multiple tasks and stay calm under pressure
• A reliable, punctual and positive team player
• Willingness to learn and grow with the business

What we offer

We are committed to supporting our employees’ growth and wellbeing. Our competitive benefits package includes opportunities for professional development and career progression within a supportive work environment. We recognize the importance of work‑life balance and foster a collaborative culture where your contributions are valued. We offer a competitive salary package commensurate with experience, and a team‑oriented workplace where your success is celebrated. Additional benefits and incentives may be available depending on performance and role requirements.