Administration Assistant

Extra mIle Air and Solar; Newcastle City Council; On-site; AUD 50,000 - 60,000; Full time

Job summary

Extra Mile Air & Solar in Sandgate NSW is looking for a friendly Admin Assistant to support the day-to-day running of the air conditioning office. You will handle calls, bookings, data entry, and quotes, helping ensure jobs are scheduled efficiently and customers receive great service.

Hours are Mon-Fri, about 30-38 per week, with training provided and room to grow as you learn our systems like Service M8. No prior air knowledge required; attention to detail is key.

Qualifications

• Friendly phone manner and good communication skills.
• Reliable, organised and detail-oriented.
• Basic computer skills; comfortable with email, Apple products and Pages.
• Able to follow instructions and willing to learn.
• Team player with initiative.

Responsibilities

• Answering phone calls and emails.
• Booking jobs and confirming appointments with customers.
• Entering customer details and updating job information.
• Assisting with quotes and paperwork.
• Supporting our admin team and technicians.
• General office duties, filing and keeping things organised.
• Using systems such as Service M8.

Skills

Phone etiquette

Communication

Reliability

Organised

Attention to detail

Basic computer skills

Email use

Pages app

Apple products

Team player

Willing to learn

Tools

Service M8

Job description

Extra Mile Air & Solar is looking for a friendly, organised Admin Assistant to help with the day-to-day running of our air conditioning office in Sandgate NSW. We’re looking for someone who picks things up quickly, asks questions and takes pride in getting the details right.

Details

You will receive comprehensive training to become an integral part of our admin team. As your skills develop, you will coordinate our sales and service personnel, helping to ensure jobs are scheduled efficiently and our customers receive exceptional service. You will work Monday to Friday, approximately 30-38 hours per week (hours are up for discussion).

Your role will include

• Answering phone calls and emails
• Booking jobs and confirming appointments with customers
• Entering customer details and updating job information
• Assisting with quotes and paperwork
• Supporting our admin team and technicians
• General office duties, filing and keeping things organised
• Using systems such as Service M8

We’re looking for someone who

• Has a friendly phone manner and good communication skills
• Is reliable, organised and pays attention to detail
• Has basic computer skills and is comfortable using email, apple products and pages
• Can follow instructions and is willing to learn
• Works well in a team and shows initiative

Previous admin experience is helpful, but air conditioning knowledge isn’t essential.