Administration Specialist – Client & Telephone Support

Dream Admin Services; Goulburn; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Above-award wages

Career progression

Training and upskilling culture

Team bonding activities

Job summary

Dream Admin Services in Goulburn, NSW, seeks an Administration Specialist – Client & Telephone Support. This fast-paced office role involves handling high-volume calls, managing client communications, and supporting CRM workflows from our Goulburn office.

Initially casual for three months with a permanent offer on completion, this role is strictly on-site with no remote work. You will build strong client relationships, manage schedules, and assist with data entry and documentation.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with computers and software; ability to pick up new systems quickly.
• Willingness to obtain a National Police Check.

Responsibilities

• Answering a high volume of calls on behalf of multiple businesses in a professional, prompt, and confident manner.
• Taking accurate messages, directing enquiries, and following up where needed.
• Managing inboxes, calendars, bookings, and client communications.
• Handling scheduling, document control, quoting support, and software setup.
• Working across a range of CRMs, platforms, and job management systems.
• Maintaining accurate records and detailed correspondence.
• Building strong, long-term client relationships.
• Supporting the wider team during peak periods or absences.
• Data entry and general administrative support.

Skills

Verbal & written communication

Computer & software proficiency

Call handling experience

Education

Year 12 completion

Tools

CRM software

Job description

Administration Specialist – Client & Telephone Support

This is a fast-paced, high-energy role. You'll be the voice of multiple Australian businesses, answering calls, managing communications, and keeping everything running smoothly from our Goulburn office. No two days look the same. This role begins as a casual position for the first three months, with a review at that point and a permanent full-time offer on the table for the right person. This is a strictly office-based role. Remote work is not available.

Key responsibilities

• Answering a high volume of calls on behalf of multiple businesses in a professional, prompt, and confident manner
• Taking accurate messages, directing enquiries, and following up where needed
• Managing inboxes, calendars, bookings, and client communications
• Handling scheduling, document control, quoting support, and software setup
• Working across a range of CRMs, platforms, and job management systems
• Maintaining accurate records and detailed correspondence
• Building strong, long-term client relationships
• Supporting the wider team during peak periods or absences
• Data entry and general administrative support

About you

• Year 12 completion
• One to two years' experience in a busy office or call-handling environment
• Confident high-volume phone manner, this is a core part of the role
• Strong verbal and written communication skills
• Proficiency with computers and software, with the ability to pick up new systems quickly
• Willingness to obtain a National Police Check
• Love a busy phone and don't miss a beat when the calls stack up
• Stay cool, calm, and professional in a fast-paced environment
• Can switch between tasks and clients without losing focus or quality
• Take pride in making every caller feel heard and well looked after
• Monday to Friday, shifts between 7:00am and 6:00pm, no weekends
• Above-award wages
• Genuine career progression as our business grows
• Strong training and upskilling culture
• Team bonding activities chosen by the staff
• A fun, supportive, and collaborative workplace
• Work alongside driven, career-focused professionals

About us

At Dream Admin Services, we're Your Business Solutions Experts delivering high-quality bookkeeping, administration, HR, virtual reception, and personal assistance to businesses across Australia. We're professional, efficient, and easy to deal with, and we treat every client's business as if it were our own.