CRM-Savvy Customer Service & Office Admin

Accel Service Group Pty Ltd; City of Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Work‑life balance

Professional development

Job summary

Accel Service Group Pty Ltd in Huntingdale, VIC is seeking a Customer Service & Office Administration Assistant to be the first point of contact for customers and to support the office and field teams.

You will answer calls, book jobs, prepare quotes, manage records in Salesforce, and help ensure smooth operations in a busy service business. This full-time role offers development opportunities and a team-focused work environment.

Qualifications

• Previous experience in customer service, administration or a similar office role.
• Excellent phone manner and written communication skills.
• Strong organizational skills and attention to detail.
• Confidence using computer systems, including Microsoft Office / Google Workspace.
• Experience with Salesforce or a similar CRM is highly desirable.
• Experience in scheduling, dispatch or a trade or service business is a bonus.
• Ability to juggle multiple tasks and stay calm under pressure.
• A reliable, punctual and positive team player.
• Willingness to learn and grow with the business.

Responsibilities

• Answer inbound calls, emails and enquiries professionally and promptly
• Book, schedule and confirm service jobs and appointments for our technicians
• Prepare quotes, process orders and raise invoices accurately
• Keep customer records and job information up to date in our CRM (Salesforce)
• Follow up on quotes, outstanding jobs and customer feedback
• Resolve customer concerns and escape issues where needed
• Work closely with the sales, service and management teams to meet customer and business goals
• Follow company policies, procedures and compliance requirements

Skills

Customer service

Administration

Office software

CRM experience

Communication skills

Tools

Salesforce

Microsoft Office

Google Workspace

Job description

Accel Service Group Pty Ltd in Huntingdale, VIC is seeking a Customer Service & Office Administration Assistant to be the first point of contact for customers and to support the office and field teams.

You will answer calls, book jobs, prepare quotes, manage records in Salesforce, and help ensure smooth operations in a busy service business. This full-time role offers development opportunities and a team-focused work environment.