Customer Service New

NW People; Greater Dandenong; On-site; AUD 55,000 - 70,000; Full time

Job summary

NW People in Dandenong South, VIC, is seeking a Customer Service Representative to support daily customer service and administrative operations. The role collaborates with Warehouse, Purchasing and Sales to ensure orders are processed accurately and inquiries are handled professionally.

You will manage quotes, orders and invoices, handle inquiries by phone, email and in person, and keep customers informed of progress. SAP experience is advantageous, and MS Office skills are essential.

Qualifications

• Experience in customer service or administration.
• Strong communication and customer-focused approach.
• Advanced Excel and MS Office skills.
• Excellent time management and ability to prioritise competing demands.
• Independent and team-oriented work style.
• SAP experience would be advantageous.

Responsibilities

• Process quotes, orders and invoices accurately within required timeframes.
• Handle high volume customer inquiries via phone, email and face to face.
• Respond to customer queries and resolve issues in a timely and professional manner.
• Keep customers informed of order progress, delivery schedules and delays.
• Liaise with internal teams (Warehouse, Purchasing, Demand Planning, Sales).
• Manage daily paperwork, scanning, filing and general administration.
• Maintain non-conformance records and monitor credit levels.
• Build and maintain relationships with customers, suppliers and internal stakeholders.

Skills

Customer service

Administration

Interpersonal skills

Time management

Tools

Excel

SAP

Job description

Customer Service Representative Dandenong South | VIC An exciting opportunity is available for an experienced Customer Service Representative to join a well established Australian manufacturing and distribution business based in Dandenong South.

About the role

Working closely with the Warehouse Manager, you will play an important role in supporting daily customer service and administrative operations, ensuring customer orders are processed efficiently and enquiries are managed professionally.

This is a hands on role suited to someone who enjoys a fast paced environment, takes pride in delivering great customer service and can confidently manage multiple priorities.

The Role

Your responsibilities will include:

• Processing customer quotes, orders and invoices accurately and within required timeframes.
• Managing a high volume of customer enquiries via phone, email and face to face.
• Responding to customer queries and resolving issues in a timely and professional manner.
• Keeping customers informed of order progress, delivery schedules and any delays.
• Liaising with internal teams including Warehouse, Purchasing, Demand Planning and Sales to meet customer requirements.
• Managing daily paperwork, scanning, filing and general administration.
• Maintaining non conformance records and monitoring credit levels.
• Building and maintaining positive relationships with customers, suppliers and internal stakeholders. Following company policies and procedures.

About You

To be successful in this role, you will bring:

• Previous experience in customer service and/or administration.
• Strong communication and interpersonal skills, with a professional and customer focused approach.
• Intermediate to advanced Microsoft Office skills, particularly Excel.
• Excellent time management skills and the ability to prioritise competing demands.
• A conscientious approach with strong attention to detail. The ability to work independently while contributing positively to a team environment.
• Experience using SAP would be advantageous.

Why Apply?

This is a great opportunity to join an established business where you can make a valuable contribution to the day to day operation, work alongside a supportive team and further develop your customer service and administration experience.