Customer Service Administrator

Labour Connect; Sydney; On-site; AUD 52,000 - 60,000; Full time

Job summary

Labour Connect in Sydney, NSW is seeking a Customer Service Administrator to support a busy front-of-house desk. You’ll welcome customers, handle enquiries, and process transactions with accuracy, working closely with operations, warehouse and delivery teams.

A proactive communicator with data entry and CRM skills will thrive in this hands-on role. You'll be professional, approachable and detail-oriented, able to juggle multiple requests while maintaining polished customer service.

Qualifications

• Customer-focused with strong organisational skills and attention to detail.
• Able to manage multiple tasks while maintaining a welcoming experience.

Responsibilities

• Welcome customers in person, by phone and by email.
• Process orders, payments, refunds and other transactions accurately.
• Maintain CRM data and assist with CRM records.
• Support operations, warehouse and delivery teams.
• Ensure front desk area presents capabilities and professionalism.

Skills

Customer service

Reception

Data entry

CRM

Phone handling

Email handling

Tools

CRM

Database management

Scheduling

Job description

THE COMPANY

Since early 2000, this Australian business has grown from modest beginnings into a recognised and appreciated construction supply partner with a strong nationwide footprint. Through targeted growth, industry expertise and an unwavering pledge to quality, they have developed a reputation for reliability across Australia’s construction sector. Specialising in the Civil, and Hardware industries, they deliver high-performance construction materials supported by efficient logistics and responsive customer service. Our team understands the operational demands of complex projects and works closely with clients to ensure materials are supplied accurately, competitively and on schedule. By combining competitive pricing with exceptional service, they provide clients with confidence, continuity and capability across every stage of construction delivery.

THE ROLE

To ensure they are exceeding industry standards they are now seeking a confident, organised Customer Service Administrator who enjoys assisting people and ensuring the smooth administration of a busy operations front of house desk. You’ll welcome customers, manage enquiries and transactions, keep important details up to date, and work alongside the operations, warehouse and delivery teams. It’s a hands-on role where your communication skills, accuracy and initiative will make a real difference.

What you’ll do

• Welcome customers and respond to enquiries in person, by phone and by email.
• Answer and direct calls, take messages and share information about products, services and pricing.
• Process orders, payments, refunds and other transactions accurately.
• Handle customer requests and resolve straightforward issues professionally.
• Ensure the reception and front-counter area presentable displaying current company capabilities.
• Complete database management, update requests, scanning, receipting, scheduling,and other administrative tasks to service our clients orders.
• Maintain accurate customer records and keep data current in the CRM.
• Receive and distribute mail, deliveries and match delivery/ ordering correspondence.
• Support and work closely with the operations, warehouse and delivery teams.

THE ESSENTIALS

You’re professional, approachable and detail-oriented, with the ability to manage competing tasks while delivering a welcoming customer experience. You follow processes thoroughly and can work both independently and as part of a team.

WHY THIS COMPANY

There’s a targeted career path to progress into a Business Development Manager role after 12 months should you wish to take this option. In that expanded role, you could help develop new business, build client relationships, identify growth opportunities and build a strong understanding of the companies’ product range.