Customer Service Just posted

NW People; Greater Dandenong; On-site; AUD 43,000 - 62,000; Full time

Job summary

NW People is seeking a Customer Service Representative to join their busy team in Dandenong South, VIC. You will handle quotes, orders and invoices, manage high volumes of enquiries by phone, email and in person, and support delivery scheduling with internal teams.

Ideal candidates have prior customer service or administration experience, strong communication and Excel skills, and the ability to prioritise in a fast-paced environment. SAP experience is a plus and attention to detail is essential.

Qualifications

• Previous customer service or administration experience.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Excel and data handling.
• Excellent time management and organisational abilities.
• Ability to prioritise in a busy work environment.

Responsibilities

• Process customer quotes, orders and invoices accurately and within required timeframes.
• Manage a high volume of customer enquiries via phone, email and face to face.
• Respond to customer queries and resolve issues efficiently.
• Keep customers updated on delivery schedules and delays.
• Liaise with internal departments including warehouse, purchasing, sales and planning.
• Maintain accurate records, scanning and filing documentation.
• Assist with credit management and non-conformance activities.
• Build and maintain positive relationships with customers and internal stakeholders.

Skills

Customer service

Communication

Excel

Time management

Attention to detail

Tools

SAP

Job description

Customer Service Representative

Location: Dandenong South, VIC

Pay Rate: Up to $38 per hour

Hours: Monday to Friday, 9.00am - 5.00pm

An exciting opportunity for an experienced Customer Service professional to join a busy and established business in Dandenong South!

We are seeking a confident, customer focused Customer Service Representative who enjoys in the manufactuirng industry and supporting the day to day operations of the business.

This is a great opportunity for someone with strong administration skills, excellent communication and the ability to manage competing priorities.

The Role

Your responsibilities will include:

• Processing customer quotes, orders and invoices accurately and within required timeframes.


• Managing a high volume of customer enquiries via phone, email and face to face.


• Responding to customer queries and resolving issues efficiently.


• Keeping customers updated on delivery schedules and any delays.


• Liaising with internal departments including warehouse, purchasing, sales and planning teams.


• Maintaining accurate records, scanning and filing documentation.


• Assisting with non-conformance activities and credit management.


• Building and maintaining positive relationships with customers and internal stakeholders.

About You

• Previous experience in customer service and/or administration.


• Strong communication and interpersonal skills.


• Intermediate to advanced Microsoft Office skills, particularly Excel.


• Excellent time management and organisational skills.


• The ability to work in a busy environment and prioritise competing tasks.


• A conscientious approach with strong attention to detail.


• SAP experience will be highly regarded.

What s on Offer?

• Up to $38 per hour.


• Monday to Friday, 9am to 5pm.


• Consistent weekday working hours.


• Convenient Dandenong South location.


• Opportunity to join a global business.