Customer Service Specialist - Fast-Paced Admin & Support

NW People; Greater Dandenong; On-site; AUD 55,000 - 70,000; Full time

Job summary

NW People in Dandenong South, VIC, is seeking a Customer Service Representative to support daily customer service and administrative operations. The role collaborates with Warehouse, Purchasing and Sales to ensure orders are processed accurately and inquiries are handled professionally.

You will manage quotes, orders and invoices, handle inquiries by phone, email and in person, and keep customers informed of progress. SAP experience is advantageous, and MS Office skills are essential.

Qualifications

• Experience in customer service or administration.
• Strong communication and customer-focused approach.
• Advanced Excel and MS Office skills.
• Excellent time management and ability to prioritise competing demands.
• Independent and team-oriented work style.
• SAP experience would be advantageous.

Responsibilities

• Process quotes, orders and invoices accurately within required timeframes.
• Handle high volume customer inquiries via phone, email and face to face.
• Respond to customer queries and resolve issues in a timely and professional manner.
• Keep customers informed of order progress, delivery schedules and delays.
• Liaise with internal teams (Warehouse, Purchasing, Demand Planning, Sales).
• Manage daily paperwork, scanning, filing and general administration.
• Maintain non-conformance records and monitor credit levels.
• Build and maintain relationships with customers, suppliers and internal stakeholders.

Skills

Customer service

Administration

Interpersonal skills

Time management

Tools

Excel

SAP

Job description

NW People in Dandenong South, VIC, is seeking a Customer Service Representative to support daily customer service and administrative operations. The role collaborates with Warehouse, Purchasing and Sales to ensure orders are processed accurately and inquiries are handled professionally.

You will manage quotes, orders and invoices, handle inquiries by phone, email and in person, and keep customers informed of progress. SAP experience is advantageous, and MS Office skills are essential.