Customer Service Manager - Logistics (Mandarin speaking)

NorthStone Talent Partners; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Structured training program

Career growth path

Multicultural working environment

Job summary

NorthStone Talent Partners – Sydney CBD NSW is seeking a proactive Customer Service Manager to join the operations team. The role focuses on operational management, performance analysis, process optimisation, and crossfunctional coordination to improve efficiency and service quality.

You will work with multiple business units, review workflows, drive automation, and oversee performance reviews and quality checks to support business growth in a fast-paced environment.

Qualifications

• Experience in logistics, express delivery, supply chain, or transportation.
• Strong attention to detail with reliable follow-through and issue resolution.
• Advanced Excel and reporting skills with analytical ability.
• Excellent communication and stakeholder management skills.
• Well organised with strong cross-team coordination.
• Capable of working independently in a fast-paced environment.
• Proactive mindset with strong execution and follow-through.

Responsibilities

• Support operational projects and cross-functional initiatives with offshore teams.
• Analyse operational data and KPIs to identify trends and improvements.
• Review workflows and drive process automation to boost efficiency.
• Coordinate resolution of operational issues and implement preventive actions.
• Conduct regular performance reviews and quality checks with timely results.

Skills

Logistics domain knowledge

Advanced Excel & reporting

Communication & stakeholder management

Independent working / self-starter

Proactive mindset & execution

Attention to detail

Job description

NorthStone Talent Partners – Sydney CBD NSW

Our client is a global logistics provider entering the Australian market, backed by an established international network across Southeast Asia, China and Latin America. The company is expanding its presence across North America, Australia and Europe, with operations in Sydney, Melbourne, Adelaide, Brisbane and Perth.

Ready to grow your career with one of the world's fastest-growing logistics companies?

We are seeking a proactive and analytical Customer Service Manager to join the operations team. This role will focus on operational management, performance analysis, process optimisation, and crossfunctional coordination. The successful candidate will work closely with various business units to improve operational efficiency, enhance service quality, and support business growth

Key Responsibilities

• Support operational projects and cross-functional initiatives, coordinating with offshore teams to ensure smooth service delivery
• Analyse operational data and KPIs to identify trends, issues and improvement opportunities, translating findings into actionable reports for leadership
• Review and improve existing workflows, driving process and automation initiatives to boost efficiency and customer experience
• Coordinate resolution of operational issues, track corrective actions and build preventative measures to reduce recurring problems
• Conduct regular performance reviews and quality checks, keeping results accurate and timely

About You

• Experience in logistics, express delivery, supply chain, or transportation highly regarded
• Strong attention to detail with reliable follow-through, resolution-focused in tracking issues to close
• Advanced Excel and reporting skills, with strong analytical and problem-solving ability
• Excellent communication and stakeholder management skills
• Well organised, with strong coordination skills across teams
• Comfortable working independently in a fast-paced environment
• Proactive mindset with strong execution and follow-through

What's on Offer

• A structured training program backed by an established local team
• A clear path for career growth, including internal transfers and promotion
• A stable, growing business with a multicultural working environment