Customer Service Manager - Mandarin Speakers

Linktal Recruitment; Sydney; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Villawood office

Career development opportunities

Job summary

Linktal Recruitment is seeking a Customer Service Manager for a Mandarin‑savvy role in Sydney. You will lead the customer service team, resolve complex inquiries, and coordinate with operations to ensure timely resolutions.

The role offers a permanent full-time position in a fast-growing logistics environment with opportunities for development. English and Mandarin fluency are essential.

Qualifications

• Experience leading a customer service team.
• Experience handling customer complaints and escalations.
• Strong communication and problem-solving skills under pressure.
• Fluent in English and Mandarin, spoken and written.

Responsibilities

• Lead and guide the customer service team, handling enquiries via phone and email and resolving complaints and service escalations.
• Investigate delivery delays, lost freight, and shipment issues, coordinating with operations and transport teams.
• Maintain accurate customer records and follow up outstanding cases through to completion.
• Performance report analysis, identify recurring issues, drive service improvements, and support the team's day-to-day performance.

Skills

Customer service leadership

Complaint handling

Communication

Problem solving

Bilingual English-Mandarin

Job description

Customer Service Manager (Mandarin Required)

About the Role

Join one of the world's fastest-growing logistics companies as they continue to expand their Australian operations. As Customer Service Manager, you'll guide the team through real customer issues, shaping how the function runs, not just following a script.

Why Consider?

• $100,000 to $120,000 + super, depending on experience

• Join a rapidly growing global logistics company

• Permanent full-time role with long-term career opportunities

• Supportive team environment with genuine development opportunities

• Convenient Villawood office location

Key Responsibilities

• Lead and guide the customer service team, handling enquiries via phone and email and resolving complaints and service escalations

• Investigate delivery delays, lost freight, and shipment issues, coordinating with operations and transport teams

• Maintain accurate customer records and follow up outstanding cases through to completion

• Performance Report analysis, Identify recurring issues, drive service improvements, and support the team's day-to-day performance

What We're Looking For

• Previous customer service experience, with some experience leading or guiding a team

• Experience handling customer complaints and escalations

• Strong communication and problem-solving skills, comfortable managing multiple priorities under pressure

• Fluent in English and Mandarin, spoken and written