Customer Operations Specialist - Logistics (Mandarin speaking)

NorthStone Talent Partners; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

NorthStone Talent Partners, Sydney, seeks a Customer Service Manager to lead operations, analyze performance, and drive process improvements across teams.

You will coordinate with cross-functional units and offshore teams to optimise workflows, deliver actionable reports, and maintain service quality in a fast-paced logistics environment.

Qualifications

• Experience in logistics or transportation is highly regarded.
• Strong Excel skills and ability to produce reports.
• Analytical mindset with problem-solving ability.
• Excellent communication and stakeholder management.
• Well organised with cross-team coordination.
• Comfortable working independently in a fast-paced environment.

Responsibilities

• Support operational projects and cross-functional initiatives across teams.
• Analyse operational data and KPIs to identify trends and improvement opportunities.
• Review and improve workflows, driving process and automation to boost efficiency.
• Coordinate resolution of issues, track actions and implement preventative measures.
• Conduct regular performance reviews and quality checks.

Skills

Advanced Excel

Analytical thinking

Reporting

Stakeholder management

Coordination

Job description

NorthStone Talent Partners – Sydney CBD NSW

Our client is a global logistics provider entering the Australian market, backed by an established international network across Southeast Asia, China and Latin America. The company is expanding its presence across North America, Australia and Europe, with operations in Sydney, Melbourne, Adelaide, Brisbane and Perth.

Ready to grow your career with one of the world's fastest-growing logistics companies?

We are seeking a proactive and analytical Customer Service Manager to join the operations team. This role will focus on operational management, performance analysis, process optimisation, and crossfunctional coordination. The successful candidate will work closely with various business units to improve operational efficiency, enhance service quality, and support business growth

Key Responsibilities

• Support operational projects and cross-functional initiatives, coordinating with offshore teams to ensure smooth service delivery
• Analyse operational data and KPIs to identify trends, issues and improvement opportunities, translating findings into actionable reports for leadership
• Review and improve existing workflows, driving process and automation initiatives to boost efficiency and customer experience
• Coordinate resolution of operational issues, track corrective actions and build preventative measures to reduce recurring problems
• Conduct regular performance reviews and quality checks, keeping results accurate and timely

About You

• Experience in logistics, express delivery, supply chain, or transportation highly regarded
• Strong attention to detail with reliable follow-through, resolution-focused in tracking issues to close
• Advanced Excel and reporting skills, with strong analytical and problem-solving ability
• Excellent communication and stakeholder management skills
• Well organised, with strong coordination skills across teams
• Comfortable working independently in a fast-paced environment
• Proactive mindset with strong execution and follow-through

What's on Offer

• A structured training program backed by an established local team
• A clear path for career growth, including internal transfers and promotion
• A stable, growing business with a multicultural working environment