Logistics Customer Service Manager - Analytics & Ops

NorthStone Talent Partners; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Structured training program

Career growth path

Multicultural working environment

Job summary

NorthStone Talent Partners – Sydney CBD NSW is seeking a proactive Customer Service Manager to join the operations team. The role focuses on operational management, performance analysis, process optimisation, and crossfunctional coordination to improve efficiency and service quality.

You will work with multiple business units, review workflows, drive automation, and oversee performance reviews and quality checks to support business growth in a fast-paced environment.

Qualifications

• Experience in logistics, express delivery, supply chain, or transportation.
• Strong attention to detail with reliable follow-through and issue resolution.
• Advanced Excel and reporting skills with analytical ability.
• Excellent communication and stakeholder management skills.
• Well organised with strong cross-team coordination.
• Capable of working independently in a fast-paced environment.
• Proactive mindset with strong execution and follow-through.

Responsibilities

• Support operational projects and cross-functional initiatives with offshore teams.
• Analyse operational data and KPIs to identify trends and improvements.
• Review workflows and drive process automation to boost efficiency.
• Coordinate resolution of operational issues and implement preventive actions.
• Conduct regular performance reviews and quality checks with timely results.

Skills

Logistics domain knowledge

Advanced Excel & reporting

Communication & stakeholder management

Independent working / self-starter

Proactive mindset & execution

Attention to detail

Job description

NorthStone Talent Partners – Sydney CBD NSW is seeking a proactive Customer Service Manager to join the operations team. The role focuses on operational management, performance analysis, process optimisation, and crossfunctional coordination to improve efficiency and service quality.

You will work with multiple business units, review workflows, drive automation, and oversee performance reviews and quality checks to support business growth in a fast-paced environment.