Network & Logistics Coordinator (Mandarin-speaking)

NorthStone Talent Partners; City of Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Fuel allowance provided

Structured training program

Clear career growth path

Multicultural working environment

Job summary

NorthStone Talent Partners is supporting a fast-growing logistics client in Melbourne. The role focuses on the day-to-day running of the state logistics network, working with DSP partners, outlets, and the last-mile team to uphold service quality and compliance.

Open to candidates with warehousing, logistics, or related backgrounds. Full training is provided with supervisory support to help you develop skills across onboarding, KPIs, and operations.

Qualifications

• Experience in logistics, warehousing or express delivery.
• Comfortable reading KPIs and spotting issues in data.
• Excellent cross-department communication skills.
• Able to work as part of a team with a proactive attitude.

Responsibilities

• Support onboarding of new DSP partners and ensure adherence to service, safety and compliance requirements.
• Manage DSP partner relationships with regular check-ins and a KPI framework covering on-time delivery, exceptions, complaints and compliance.
• Monitor network coverage and capacity, identifying gaps for supervisor review.
• Track core network KPIs, investigate delays and non-compliance, and help implement fixes.
• Assist day-to-day outlet and DSP operations across sorting, loading, transport and last-mile delivery, reducing damage and misdelivery.
• Participate in inspections to ensure safety and compliance standards are met.
• Contribute to monthly and quarterly network performance reporting.
• Liaise with operations, sales and IT on network issues as they arise.

Skills

Logistics operations

Data analysis

Communication skills

Team player

KPI tracking

Tools

Excel

Power BI

Job description

Our client is a global logistics provider expanding rapidly in Australia, with operations in Sydney, Melbourne, Adelaide, Brisbane and Perth. Backed by an established international network across Southeast Asia, China and Latin America. As the Australian operation scales, they are investing in local talent and building a collaborative, entrepreneurial team culture.

Ready to start your career with one of the world's fastest-growing logistics companies?

This role supports the day to day running of the company's state logistics network, working alongside Delivery Service Provider (DSP) partners, offline outlets and the last-mile delivery team. You'll help keep service quality on track, make sure partners are following the standards already in place, and flag issues early so they can be resolved quickly.

Open to anyone with background in warehousing, logistics, transport, or similar.

Full training is provided, and you'll have a supervisor supporting you every step of the way as you build your skills.

Key Responsibilities

Support the onboarding of new DSP partners, helping them understand and follow existing service, process, safety and compliance requirements

Help manage the DSP partner relationship day to day, from onboarding through to regular check-ins, using a simple KPI framework covering on time delivery, exception rate, complaints and compliance

Keep an eye on network coverage and capacity, flagging gaps or bottlenecks to your supervisor for review

Track core network KPIs, help investigate the causes behind delays or non-compliance, and support the team in following through on fixes

Assist with day to day outlet and DSP operations across sorting, loading, transport and last-mile delivery, helping to manage and reduce damage, loss and misdelivery

Take part in regular inspections of outlets and DSP partners, helping confirm safety and compliance standards are being met

Contribute to monthly and quarterly network performance reporting

Liaise with operations, sales and IT colleagues on network issues as they come up

About You

Back ground in logistics, warehouse, transport or express delivery experience

Comfortable working with data and happy to learn how to read KPIs and spot issues

A team player with good communication skills across different departments

Fluent business English required. Bilingual English and Mandarin a strong advantage

What's on Offer

• A structured training program with a dedicated local team, perfect for candidates starting out in operations or logistics
• A clear path for career growth, including internal transfers and promotion opportunities
• A stable, growing business with a multicultural working environment
• Fuel allowance provided