Customer Service Manager — Lead Six in High-Volume Ops

Synergie; Sydney; Presencial; AUD 90.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Superannuation

Descripción de la vacante

Synergie Australia, a leading recruitment partner, is seeking a Customer Service Manager for Campbelltown. This hands-on leadership role manages a six-person team in a busy, high-volume environment, processing about 100 orders per day.

You will lead customer service operations, develop staff, and foster strong relationships with customers, sales, warehouse and transport teams, with some after-hours availability, in a permanent full-time arrangement.

Formación

• Currently in a Customer Service Manager role or equivalent leadership position.
• Experience leading a six-person team in a high-volume environment.
• Background in steel, roofing, building products, manufacturing, wholesale or distribution preferred.
• Strong people management and coaching skills.
• Ability to manage orders and customer escalations.

Responsabilidades

• Lead and develop a six-person customer service team.
• Oversee daily workloads and ensure accurate order processing.
• Monitor KPIs on order accuracy and staff retention.
• Coach team members and run regular toolbox meetings.
• Build relationships with customers and coordinate with sales, warehouse, production, and transport.
• Drive improvements in processes and customer service standards.

Conocimientos

People management

Coaching

Customer service leadership

Team development

KPI management

Relationship building

Operational leadership

Herramientas

SAP

Descripción del empleo

Synergie Australia, a leading recruitment partner, is seeking a Customer Service Manager for Campbelltown. This hands-on leadership role manages a six-person team in a busy, high-volume environment, processing about 100 orders per day.

You will lead customer service operations, develop staff, and foster strong relationships with customers, sales, warehouse and transport teams, with some after-hours availability, in a permanent full-time arrangement.