Customer Service Team Leader: Lead, Coach & Deliver Impact

Smartgroup Corporation; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Smart Leave

Free lunch

Paid parental leave

Volunteer days

Salary packaging & novated leasing

Free flu vaccinations

Employee Share Plan

Job summary

Smartgroup Corporation in Sydney is seeking a Customer Service Team Leader to coach and develop a high‑performing team within Vehicle Operations. You will drive outcomes by guiding daily activities, mentoring staff, and ensuring top customer service standards across all touchpoints.

The role requires 3+ years of leadership experience in customer service or operations, excellent stakeholder management, and a proactive approach to continuous improvement.

Qualifications

• 3+ years' experience leading a customer service or operations team.
• Strong coaching and people leadership skills.
• Experience managing KPIs and team performance.
• Excellent communication and stakeholder management skills.
• Salary packaging knowledge is a plus.

Responsibilities

• Coach, support and develop your team
• Drive performance across service, quality and KPIs
• Manage workloads and resourcing
• Improve processes and customer outcomes
• Build a positive, engaged and high‑performing team culture

Skills

People leadership

Coaching

KPIs

Job description

Smartgroup Corporation in Sydney is seeking a Customer Service Team Leader to coach and develop a high‑performing team within Vehicle Operations. You will drive outcomes by guiding daily activities, mentoring staff, and ensuring top customer service standards across all touchpoints.

The role requires 3+ years of leadership experience in customer service or operations, excellent stakeholder management, and a proactive approach to continuous improvement.