Field Service Manager: Lead Tech Team & Uptime

Coates; Campbelltown; Presencial; AUD 90 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Superannuation

Permanent full-time

Monday to Friday work

Relaxed team environment

Resumo da oferta

Synergie Australia partners with an established Australian steel and building products business to recruit an experienced Customer Service Manager for their Campbelltown operation. You will lead a six-person team in a high-volume environment, ensuring accurate order processing and strong customer relationships.

This hands-on leadership role requires KPI focus and collaboration with sales, warehouse, production and transport teams.

Qualificações

• Experience leading a customer service team.
• Proven ability to manage KPIs and performance.
• Strong people management and coaching skills.
• Experience in high-volume order environments.
• Hands-on leadership style and willingness to work with the team.
• Experience in steel/building products manufacturing or distribution preferred.

Responsabilidades

• Lead, support and develop a team of six customer service professionals.
• Manage daily workloads and ensure orders are processed accurately and efficiently.
• Monitor team KPIs covering order accuracy, performance and staff retention.
• Coach and train team members and identify development opportunities.
• Conduct regular team and toolbox meetings.
• Build strong relationships with a broad customer base.
• Personally manage escalated enquiries, complex orders and customer issues.

Conhecimentos

People management

Customer relationships

Team leadership

KPI management

High-volume orders

Ferramentas

SAP

ERP systems

Descrição da oferta de emprego

Role Summary: We are partnering with a well‑established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.

The important parts

• $90,000- $100,000 + Super, with flexibility for an exceptional candidate
• Permanent full‑time opportunity
• Monday to Friday, 9:00am - 5:00pm
• Campbelltown location
• Lead an established Customer Service team of six
• High‑volume environment processing approximately 100 orders per day
• Hands‑on leadership role with a strong focus on customer relationships
• Some after‑hours availability may occasionally be required

What you will be required to do

• Lead, support and develop a team of six customer service professionals
• Manage daily workloads and ensure orders are processed accurately and efficiently
• Monitor team KPIs covering order accuracy, performance and staff retention
• Coach and train team members and identify development opportunities
• Conduct regular team and toolbox meetings
• Build strong relationships with a broad customer base
• Personally manage escalated enquiries, complex orders and customer issues
• Work closely with sales, warehouse, production and transport teams
• Drive improvements across customer service processes and workflows
• Maintain high service standards within a fast‑paced, technical environment
• Develop a strong understanding of products, customers and internal processes

To be successful in the role you will

• Be currently working in a Customer Service Manager or equivalent leadership position
• Have proven experience managing and developing a customer service team
• Bring strong people management, coaching and relationship‑building skills
• Have experience managing team KPIs and performance
• Be comfortable operating within a high‑volume order environment
• Have strong attention to detail and a focus on order accuracy
• Be confident managing difficult conversations and customer escalations
• Possess strong organisational and problem‑solving skills
• Be a hands‑on leader who is willing to work alongside the team
• Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution
• Experience with SAP or similar ERP/order management systems will be highly regarded

What’s on offer for you

• Permanent full‑time opportunity
• Monday to Friday, 9:00am to 5:00pm
• Competitive salary of $90,000 to $100,000 + Super , with flexibility for the right candidate
• Lead and develop an established customer service team
• Supportive, dedicated and relaxed team environment
• Opportunity to build strong relationships with an established customer base
• Hands‑on leadership role where you can influence team performance, training and customer service standards

About Synergie Australia

Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long‑term success.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.