Customer Service Manager – Lead High‑Volume Team (9–5)

Coates

Campbelltown

On-site

AUD 90,000 - 100,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Superannuation

Permanent full-time

Monday to Friday work

Relaxed team environment

Job summary

Synergie Australia partners with an established Australian steel and building products business to recruit an experienced Customer Service Manager for their Campbelltown operation. You will lead a six-person team in a high-volume environment, ensuring accurate order processing and strong customer relationships.

This hands-on leadership role requires KPI focus and collaboration with sales, warehouse, production and transport teams.

Qualifications

Experience leading a customer service team.
Proven ability to manage KPIs and performance.
Strong people management and coaching skills.
Experience in high-volume order environments.
Hands-on leadership style and willingness to work with the team.
Experience in steel/building products manufacturing or distribution preferred.

Responsibilities

Lead, support and develop a team of six customer service professionals.
Manage daily workloads and ensure orders are processed accurately and efficiently.
Monitor team KPIs covering order accuracy, performance and staff retention.
Coach and train team members and identify development opportunities.
Conduct regular team and toolbox meetings.
Build strong relationships with a broad customer base.
Personally manage escalated enquiries, complex orders and customer issues.