Customer Service Manager — Lead High-Volume Team (Campbelltown)

Synergie Group; Campbelltown; On-site; AUD 90,000 - 100,000; Full time

Job summary

Synergie Australia is seeking an experienced Customer Service Manager to lead a six-person team in Campbelltown. You will manage daily workloads, ensure accurate order processing, and drive KPI performance in a fast-paced, technical environment.

This permanent, full-time role offers a competitive salary of $90,000 to $100,000 plus Super and requires hands-on leadership with a focus on customer relationships and cross-functional collaboration with sales, warehousing and production.

Qualifications

• Currently in a Customer Service Manager or equivalent leadership role.
• Proven experience building and developing a customer service team.
• Strong people management, coaching and relationship-building skills.
• Experience managing team KPIs and performance.
• Experience in a high-volume order environment.
• Experience with SAP or similar ERP/order management systems will be highly regarded.

Responsibilities

• Lead, support and develop a team of six customer service professionals.
• Manage daily workloads and ensure orders are processed accurately and efficiently.
• Monitor team KPIs covering order accuracy, performance and staff retention.
• Coach and train team members and identify development opportunities.
• Conduct regular team and toolbox meetings.
• Build strong relationships with a broad customer base.
• Personally manage escalated enquiries, complex orders and customer issues.
• Work closely with sales, warehouse, production and transport teams.
• Drive improvements across customer service processes and workflows.
• Maintain high service standards within a fast‑paced, technical environment.
• Develop a strong understanding of products, customers and internal processes.

Skills

Leadership

People management

Coaching

Relationship building

KPI management

Attention to detail

Organisational skills

Problem-solving

Hands-on leadership

SAP

Tools

SAP

Job description

Synergie Australia is seeking an experienced Customer Service Manager to lead a six-person team in Campbelltown. You will manage daily workloads, ensure accurate order processing, and drive KPI performance in a fast-paced, technical environment.

This permanent, full-time role offers a competitive salary of $90,000 to $100,000 plus Super and requires hands-on leadership with a focus on customer relationships and cross-functional collaboration with sales, warehousing and production.