Customer Service Manager

Synergie Group; Campbelltown; On-site; AUD 90,000 - 100,000; Full time

Job summary

Synergie Australia is seeking an experienced Customer Service Manager to lead a six-person team in Campbelltown. You will manage daily workloads, ensure accurate order processing, and drive KPI performance in a fast-paced, technical environment.

This permanent, full-time role offers a competitive salary of $90,000 to $100,000 plus Super and requires hands-on leadership with a focus on customer relationships and cross-functional collaboration with sales, warehousing and production.

Qualifications

• Currently in a Customer Service Manager or equivalent leadership role.
• Proven experience building and developing a customer service team.
• Strong people management, coaching and relationship-building skills.
• Experience managing team KPIs and performance.
• Experience in a high-volume order environment.
• Experience with SAP or similar ERP/order management systems will be highly regarded.

Responsibilities

• Lead, support and develop a team of six customer service professionals.
• Manage daily workloads and ensure orders are processed accurately and efficiently.
• Monitor team KPIs covering order accuracy, performance and staff retention.
• Coach and train team members and identify development opportunities.
• Conduct regular team and toolbox meetings.
• Build strong relationships with a broad customer base.
• Personally manage escalated enquiries, complex orders and customer issues.
• Work closely with sales, warehouse, production and transport teams.
• Drive improvements across customer service processes and workflows.
• Maintain high service standards within a fast‑paced, technical environment.
• Develop a strong understanding of products, customers and internal processes.

Skills

Leadership

People management

Coaching

Relationship building

KPI management

Attention to detail

Organisational skills

Problem-solving

Hands-on leadership

SAP

Tools

SAP

Job description

We think outside the box by redefining recruitment

At Synergie Australia, we’re more than just a recruitment agency. We connect great people with great businesses and focus on building long-term partnerships that create genuine opportunities.

We are currently partnering with a well-established Australian steel and building products business to recruit an experienced Customer Service Manager for their operation in Campbelltown.

This is a hands-on leadership role managing an established team of six within a busy, high-volume environment. We are specifically looking for someone with current Customer Service Management experience, ideally gained within steel, roofing, building products, manufacturing, wholesale or distribution.

The important parts

• $90,000- $100,000 + Super, with flexibility for an exceptional candidate
• Permanent full-time opportunity
• Monday to Friday, 9:00am - 5:00pm
• Campbelltown location
• Lead an established Customer Service team of six
• High-volume environment processing approximately 100 orders per day
• Hands‑on leadership role with a strong focus on customer relationships
• Some after‑hours availability may occasionally be required

What you will be required to do

• Lead, support and develop a team of six customer service professionals
• Manage daily workloads and ensure orders are processed accurately and efficiently
• Monitor team KPIs covering order accuracy, performance and staff retention
• Coach and train team members and identify development opportunities
• Conduct regular team and toolbox meetings
• Build strong relationships with a broad customer base
• Personally manage escalated enquiries, complex orders and customer issues
• Work closely with sales, warehouse, production and transport teams
• Drive improvements across customer service processes and workflows
• Maintain high service standards within a fast‑paced, technical environment
• Develop a strong understanding of products, customers and internal processes

To be successful in the role you will

• Be currently working in a Customer Service Manager or equivalent leadership position
• Have proven experience managing and developing a customer service team
• Bring strong people management, coaching and relationship‑building skills
• Have experience managing team KPIs and performance
• Be comfortable operating within a high-volume order environment
• Have strong attention to detail and a focus on order accuracy
• Be confident managing difficult conversations and customer escalations
• Possess strong organisational and problem‑solving skills
• Be a hands‑on leader who is willing to work alongside the team
• Ideally have experience within steel, roofing, building products, manufacturing, wholesale or distribution
• Experience with SAP or similar ERP/order management systems will be highly regarded

What’s on offer for you

• Permanent full‑time opportunity
• Monday to Friday, 9:00am to 5:00pm
• Competitive salary of $90,000 to $100,000 + Super, with flexibility for the right candidate
• Lead and develop an established customer service team
• Supportive, dedicated and relaxed team environment
• Opportunity to build strong relationships with an established customer base
• Hands‑on leadership role where you can influence team performance, training and customer service standards

About Synergie Australia

Synergie is a global recruitment organisation with over 50 years of experience connecting talented people with employers across a range of industries. We pride ourselves on building strong relationships with both our clients and candidates, delivering recruitment solutions that create long‑term success.

If you're an experienced Customer Service Manager looking for your next leadership opportunity and want to join an established business where you can develop a team, strengthen customer relationships and make a genuine impact, we would love to hear from you.