Customer Service Manager — Lead Front-End Team

Drakes Supermarkets; Queensland; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Attractive salary package

Career promotion opportunities

Dynamic growing company

Job summary

Drakes Supermarkets in Queensland is seeking a Customer Service Manager to lead the front-end and POS operations across Central Queensland. The role focuses on delivering outstanding customer service while steering staff performance and cost control within a busy supermarket environment.

The successful candidate will have strong leadership skills, hands-on management style, and a proven track record in rostering, coaching, and safety compliance.

Qualifications

• Significant front end and POS knowledge required.
• Unparalleled commitment to customer service.
• Experience in leading and managing staff.
• Accurate staff rostering.
• Passion and enthusiasm with a hands-on approach.
• Ability to liaise with staff and management.
• Ordering and cost control expertise.
• Strong leadership and delegation skills.
• Coach, train and performance manage staff.
• Commitment to work health and safety standards.

Responsibilities

• Lead and manage the customer service team to meet local area needs.
• Tailor store service and product offerings to customer requirements.
• Oversee rostering, staffing levels and cost controls.
• Coach and develop staff to improve service delivery.
• Collaborate with management to maintain standards and safety.

Skills

POS knowledge

Customer service

Staff leadership

Staff rostering

Cost control

Communication

Coaching & training

Health & safety

Tools

POS systems

Job description

Drakes Supermarkets in Queensland is seeking a Customer Service Manager to lead the front-end and POS operations across Central Queensland. The role focuses on delivering outstanding customer service while steering staff performance and cost control within a busy supermarket environment.

The successful candidate will have strong leadership skills, hands-on management style, and a proven track record in rostering, coaching, and safety compliance.