Customer Service Manager - Store Leader with Growth Potential

Drakes Supermarkets; Central Highlands Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Private company

Job summary

Drakes Supermarkets in Queensland is seeking a results‑driven team member to join our front-line operations. You will manage front-end and POS processes, deliver outstanding customer service, and support rostering and cost control within a dynamic retail store environment.

The role requires hands‑on leadership, strong communication, and a proactive attitude to motivate staff while ensuring health and safety standards are met.

Qualifications

• Significant front end and POS knowledge.
• Excellence in customer service required.
• Experience in leading and managing staff.
• Accurate staff rostering.
• Hands-on approach with passion and enthusiasm.
• Excellent communication skills.
• Ability to liaise with staff and management.
• Ordering and cost control expertise.
• Strong leadership and delegation skills.
• Coach, train and performance manage staff.
• Commitment to health and safety standard.

Responsibilities

• Lead and manage front-end operations and POS processes.
• Deliver exceptional customer service and resolve issues.
• Rostering and managing store staffing.
• Oversee ordering and cost control.
• Coach, train and performance manage staff.
• Promote health and safety standards.
• Communicate effectively with management and staff.

Skills

Front-end knowledge

POS knowledge

Customer service

Staff leadership

Staff rostering

Communication

Cost control

Coaching

Health & safety

Problem solving

Team motivation

Stakeholder liaison

Tools

POS system

Job description

Drakes Supermarkets in Queensland is seeking a results‑driven team member to join our front-line operations. You will manage front-end and POS processes, deliver outstanding customer service, and support rostering and cost control within a dynamic retail store environment.

The role requires hands‑on leadership, strong communication, and a proactive attitude to motivate staff while ensuring health and safety standards are met.