Retail Service Lead: Customer Experience & Team Growth

Drake Supermarkets Pty Ltd; Queensland; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets in Queensland is seeking expressions of interest for a role within our enthusiastic team. The successful candidate will manage front-end operations and POS, while delivering outstanding customer service and leading a team to meet local store needs.

The position emphasizes hands-on leadership, rostering, cost control, and adherence to WHS standards in a fast-paced supermarket environment.

Qualifications

• Significant front end and POS knowledge.
• Unparalleled commitment to customer service.
• Experience in supervising team members.
• Accurate staff rostering will be an advantage.
• Passion and enthusiasm, with a very hands-on approach.
• Ability to liaise with both staff and management.
• Understanding of ordering and cost control.
• Commitment to work health and safety standards.

Responsibilities

• Display a passion for customer service.
• Express a positive can-do attitude.
• Problem solve; Lead by example.
• Motivate a team.
• Communicate effectively with management, employees, customers and external stakeholders.

Skills

POS knowledge

Customer service

Team supervision

Staff rostering

Hands-on

Communication

Job description

Drakes Supermarkets in Queensland is seeking expressions of interest for a role within our enthusiastic team. The successful candidate will manage front-end operations and POS, while delivering outstanding customer service and leading a team to meet local store needs.

The position emphasizes hands-on leadership, rostering, cost control, and adherence to WHS standards in a fast-paced supermarket environment.