Customer Service Manager - Queensland - Central - Drakes Supermarkets | Expr3ss!

Drake Supermarkets Pty Ltd; Ipswich City; On-site; AUD 70,000 - 90,000; Full time

Job summary

Drakes Supermarkets in Queensland invites expressions of interest for a hands-on leadership role within the store team. The successful applicant will shape front-end service, optimise checkout operations and tailor the store’s offerings to local customers, with room to grow.

We offer an attractive salary package and incentives in a dynamic, family-owned company with opportunities for promotion. You'll lead and coach staff, manage rostering, and uphold safety standards in a fast-paced retail

Qualifications

• Front-end POS knowledge and customer service experience.
• Proven ability to lead and manage staff.
• Accurate staff rostering and people management.
• Hands-on approach with strong leadership and delegation.
• Commitment to cost control and ordering accuracy.
• Strong liaison with staff and management.
• Commitment to work health and safety standards.

Responsibilities

• Lead and manage front-end operations and POS activities.
• Deliver exceptional customer service and staff coaching.
• Prepare and manage staff rosters and scheduling.
• Oversee ordering and cost control processes.
• Coach, train and performance manage team members.
• Liaise with management, staff and customers as required.
• Uphold health and safety standards across the department.

Skills

POS knowledge

Customer service

Staff leadership

Staff rostering

Coaching staff

Cost control

Staff liaison

Ordering

Leadership

Workplace safety

Job description

Queensland - Central Queensland - Central

This job is open for expressions of interest only

• Attractive salary package and incentives


• Dynamic growing company


• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and products offering to meet the specific needs of the customers within the local area:

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge


• Unparalleled commitment to customer service


• Experience in leading and managing staff


• Accurate staff rostering


• Passion and enthusiasm, with a very \"hands on\" approach


• Ability to liaise with both staff and management


• Ordering and cost control expertise


• Strong leadership and delegation skills


• Ability to coach, train and performance manage staff


• Commitment towork health and safety standard

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service


• Express a positive \"can do\" attitude


• Lead by example


• Motivate a team


• Communicate effectively with management, employees, customers and external stakeholders