Customer Service Manager – Front End & Team Leader

Drake Supermarkets Pty Ltd; Australia; Hybrid; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets is seeking an experienced supervisor to join our team in Queensland. You will manage front-end operations and POS activities, lead by example, and ensure outstanding customer service within a competitive supermarket environment.

We offer an attractive remuneration package and opportunities for promotion in a dynamic, family-owned business that values staff development and safety. This role emphasizes hands-on leadership and strong communication with staff and management.

Qualifications

• Front end and POS knowledge is essential.
• Experience in supervising staff and leading a team.
• Commitment to occupational health and safety standards and customer service excellence.

Responsibilities

• Lead an enthusiastic team and tailor store service to local customers.
• Liaise with staff and management to ensure smooth operations.
• Assist with rostering, stock control, and cost management to meet business needs.

Skills

Front end knowledge

POS knowledge

Customer service

Staff supervision

Staff rostering

Cost control

OH&S standards

Communication

Leadership

Tools

POS systems

Job description

Drakes Supermarkets is seeking an experienced supervisor to join our team in Queensland. You will manage front-end operations and POS activities, lead by example, and ensure outstanding customer service within a competitive supermarket environment.

We offer an attractive remuneration package and opportunities for promotion in a dynamic, family-owned business that values staff development and safety. This role emphasizes hands-on leadership and strong communication with staff and management.