Customer Service Assistant Manager

Drake Supermarkets Pty Ltd; Australia; Hybrid; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets is seeking an experienced supervisor to join our team in Queensland. You will manage front-end operations and POS activities, lead by example, and ensure outstanding customer service within a competitive supermarket environment.

We offer an attractive remuneration package and opportunities for promotion in a dynamic, family-owned business that values staff development and safety. This role emphasizes hands-on leadership and strong communication with staff and management.

Qualifications

• Front end and POS knowledge is essential.
• Experience in supervising staff and leading a team.
• Commitment to occupational health and safety standards and customer service excellence.

Responsibilities

• Lead an enthusiastic team and tailor store service to local customers.
• Liaise with staff and management to ensure smooth operations.
• Assist with rostering, stock control, and cost management to meet business needs.

Skills

Front end knowledge

POS knowledge

Customer service

Staff supervision

Staff rostering

Cost control

OH&S standards

Communication

Leadership

Tools

POS systems

Job description

Queensland - Central Queensland - Central

This job is open for expressions of interest only

• Attractive remuneration
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently‑owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company.

The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Significant front end and POS knowledge
• Unparalleled commitment to customer service
• Experience in supervising staff
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to occupational health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders