Customer Service Manager

Drake Supermarkets Pty Ltd; Gold Coast City; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Dynamic growing company

Potential for promotion

Job summary

Drakes Supermarkets on the Gold Coast is seeking an experienced department leader to drive service excellence and operational efficiency. You will oversee staff, rostering, and costs while delivering tailored store offerings to local customers in a fast-paced supermarket environment.

Applicants should demonstrate hands-on leadership, strong communication with staff and management, and a commitment to health and safety standards.

Qualifications

• Experience leading retail teams and delivering service excellence.
• Ability to manage rostering and costs.
• Strong supervisory and communication skills.

Responsibilities

• Lead department operations and tailor service to local customers.
• Directly supervise and develop team members to meet targets.
• Monitor stock, ordering and cost controls to maximise profitability.
• Ensure safety standards and regulatory compliance across the department.

Skills

Customer service

POS knowledge

Team supervision

Staff rostering

Positive attitude

Communication

Job description

Queensland - Gold Coast Queensland - Gold Coast

This job is open for expressions of interest only

• Attractive remuneration
• Dynamic growing company
• Potential for promotion

Drakes Supermarkets is a Retail industry success story. A family owned and operated private company, we are Australia's largest independently-owned supermarket chain. Due to our unprecedented growth, we provide excellent career opportunities within our company. The successful applicant will be given the opportunity to treat the department as if it were their own business. They will be given the flexibility to tailor the stores service and product offering to meet the specific needs of the customers within the local area.

Working as a part of an enthusiastic team, in a highly competitive supermarket environment, applicants will be expected to demonstrate:

• Unparalleled commitment to customer service
• Significant POS knowledge
• Experience in supervising team members
• Accurate staff rostering will be an advantage
• Passion and enthusiasm, with a very "hands on" approach
• Ability to liaise with both staff and management
• An understanding of ordering and cost control
• Commitment to work, health and safety standards

To succeed within our organisation, applicants must be able to:

• Display a passion for customer service
• Express a positive "can do" attitude
• Problem solve Lead by example
• Motivate a team
• Communicate effectively with management, employees, customers and external stakeholders