Customer Service & Logistics Coordinator

Randox Laboratories Ltd.; Sydney; On-site; AUD 70,000 - 75,000; Full time

Job summary

Randox Laboratories Ltd. is seeking a Customer Service & Logistics Co-ordinator to join our ANZ team in Sydney, Australia. This full-time, permanent role is based in office and requires a 40-hour week from 9am to 5pm, Monday to Friday with some flexibility.

The successful candidate will handle customer queries, process orders, coordinate logistics, assist with quotes, invoicing and reporting, and maintain stock and documentation in SAP/SAGE where needed.

Qualifications

• English and Maths at high school level or equivalent.
• Experience with Word, Excel and Outlook.
• Unrestricted right to work in Australia (no visa sponsorship).
• Previous administration experience.

Responsibilities

• Provide a high level of customer service via phone and email, escalating issues when needed.
• Support ANZ Sales by preparing quotes, market research and forecasting analysis.
• Acknowledge and process new orders on receipt, coordinate logistics to customers.
• Maintain price lists and handle special customer requests.
• Assist with invoicing, payments, and use SAP / SAGE for reporting; credit control as required.
• Order and import products from UK HQ; prepare invoices and customs docs.
• Maintain local stock and storage conditions; ensure temperature control.
• Keep office and logistics supplies at adequate levels.
• Assist the business manager with daily/monthly reports and stock reports.
• Maintain good knowledge of Randox products.

Skills

Customer service

Administration

Communication

Teamwork

Education

High school diploma (English & Maths)

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Customer Service & Logistics Co-ordinator – Sydney, Australia (Job Ref: 26I/CSLO)

Randox are a world leader in diagnostics for clinical healthcare, toxicology, and food security, based in the UK. Our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment and skill of our workforce, Our staff are at the heart of everything we do and achieve.

We have an exciting new career opportunity for a Customer Service & Logistics Co-ordinator to join our ANZ team.

Location: Office based - Suite 2/4 Charles Street, Parramatta, NSW 2150, Australia.

Contract Offered: Full-time, Permanent

Working Hours / Shifts: 40 hours per week, 9am to 5pm, Monday to Friday. However, some flexibility will be required.

Salary Offered: Base $70,000 - $75,000 per annum, plus superannuation.

What does this role involve?

This role is responsible for dealing with customer queries in a professional manner as well as ensuring all customer orders are processed and shipped accordingly. The key duties of the role are:

• Providing a high level of customer service including monitoring and answering phone and email queries, escalating any technical issues to management and our technical support team for review.
• Supporting the ANZ Sales team, preparing customer quotes, completing market research and completion of forecasting analysis
• Responsible for acknowledging and processing new orders on day of receipt, and coordinating logistics accurately to our customers
• Responsible for maintaining detailed price lists and special customer requests
• Assisting with finance admin duties as required, including invoicing, allocating payments and working with SAP / SAGE to generate reports, as well as performing credit control functions to ensure maximum recovery of outstanding payments
• Responsible for ordering and importing of products from our UK HQ, preparing commercial invoices and customs documentation as needed
• Responsible for maintaining local stock and storage conditions, completing necessary checks to ensure temperature control
• Responsible for ensuring adequate levels of office and logistics supplies is maintained
• Supporting the business manager creating and compiling daily and monthly reports, such as new business reports, and stock reports
• Maintaining a good knowledge of Randox products

Who can apply?

• English and Maths at high school level or equivalent
• Experience with Microsoft packages such as Word, Excel and Outlook.
• Currently have the unrestricted right to work in Australia without visa sponsorship.
• Previous experience in an administration role.